Moveworks Blog

Moveworks.global recap: Leading companies are innovating with AI

Read the Moveworks.global event recap for key takeaways, product innovations, and announcements from all Moveworks.global speakers & customers.

Building MoveLM: A large language model dedicated to the enterprise

Moveworks' LLM: MoveLM represents the leading edge of our years-long pursuit to meld massive datasets and models with an enterprise focus.

Gartner Recap: 3 key themes at the 2023 IT Symposium | Xpo

3 takeaways from 2023 Gartner IT Symposium: 1. Generative AI hype is peaking 2. Enterprises get AI value 3. Copilots drive AI transformation — read the recap.

Moveworks' annotation philosophy: How experts make our AI better

Moveworks' annotation philosophy shapes our ethical and high-performing AI. Learn about our commitment to responsible annotation and its impact on our AI.

HR chatbots: Your strategic partners in modern HR

See how HR Chatbots are transforming HR operations, from improving employee experience to streamlining HR processes, HR Chatbots will help reduce busywork.

How to unlock continual service improvement with AIOps

Discover how AIOps transforms IT operations from reactive to proactive. Understand the AIOps revolution and shift from firefighters to innovators.

How conversational AI can drive mission success for the public sector

Learn how AI & automation can immediately provide ROI and elevate service experience at scale for federal and state government and the public sector as a whole.

Generative AI should be your #1 priority: Key takeaways from the Forrester Technology & Innovation Summit

3 key takeaways from the Forrester Technology & Innovation Summit: 1. Make generative AI your #1 priority. 2. Balance Risk 3. Deploy Copilots. Read the recap.

How conversational AI is transforming healthcare

Learn how Conversational AI is improving healthcare delivery and productivity by automating tasks, surfacing knowledge, and supporting staff.

How Moveworks uses LLMs to create a seamless conversational AI experience

From spelling correction to intent classification, get to know the large language models that power Moveworks' conversational AI platform.

How AI is changing IT operations analytics

AI is transforming IT operations analytics (ITOA). Here are the key benefits and challenges of implementing AI-driven ITOA, including real-world examples.

Why Moveworks was named one of the top private cloud companies in the world

Moveworks is honored to be recognized on the 2023 Forbes Cloud 100 list which spotlights companies that pair strong values with top performance.

Understanding the risks of deploying LLMs in your enterprise

How to manage the risks of deploying Generative and Discriminative LLM in your enterprise during pre-training, training, fine-tuning, and usage

Grounding AI: How to improve AI decision-making with contextual awareness

Grounding AI links abstract knowledge to real-world examples, enhancing context-awareness, accuracy, and enabling models to excel in complex situations.

What is data annotation? And how can it help build better AI?

Data annotation trains AI systems to tackle complex business challenges. Annotation prepares AI to adapt to unique enterprise use cases.

What is an AI copilot?

AI copilots can streamline tasks & boost productivity in businesses. Transform your operations & enhance communication with these intelligent assistants.

You need an AI copilot strategy

Every enterprise needs an AI copilot strategy. Here is a 4-tier framework to successfully implement these powerful tools for efficiency and performance.

The AI transformation roadmap: How to drive productivity with conversational AI

Here’s your AI transformation roadmap. Learn more about what AI transformation is, what’s needed to make it happen, and the role AI copilots play.

Total Economic Impact™ study finds Moveworks delivered a 256% ROI

Moveworks' Total Economic Impact™ Study by Forrester finds organizations can achieve 256% ROI with average savings of $11.5 Million over 3 years with Moveworks.

All in on AI: 4 key learnings from Microsoft Build 2023

Microsoft held its annual developer conference, Build 2023. Moveworks shares 4 takeaways on the latest innovations in AI, user experience, and plugins.

The Moveworks Enterprise LLM Benchmark: Evaluating large language models for business applications

The Moveworks Enterprise LLM Benchmark evaluates LLM performance in the enterprise environment to better guide business leaders when selecting an AI solution.

The smarter way to measure the employee experience? AI.

Learn how to measure the employee experience with AI analytics, natural language understanding and real-time performance insights with EXI.

The 50 AI companies shaping the enterprises of tomorrow

Discover the 50 best private AI companies shaping the enterprises of tomorrow, from chatbots to predictive analytics, to elevate your operations.

The all-encompassing guide to conversational AI

Conversational AI uses natural language understanding and machine learning to communicate. Learn more about benefits, examples, and use cases.

Moveworks Live recap: 8 key takeaways you may have missed

Read the Moveworks Live event recap for key takeaways, product innovations, and announcements from all Moveworks Live speakers.

Moveworks-Carahsoft partnership brings conversational AI to the public sector

The new Moveworks-Carahsoft strategic partnership brings conversational AI to the public sector.

The most impactful AI applications in 2023

Check out the most impactful Artificial Intelligence applications, from self-driving cars to IT support, and see why you should use AI in your business.

Creator Studio: A no-code platform for enterprise conversational AI

Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.

Conversational AI examples: How companies use conversational AI today

What are examples of companies using conversational AI? Learn how 5 leading companies boost efficiency, customer satisfaction, and employee experience.

Generative AI: What it is and why it matters

What is Generative AI, how does it work, and how can you use it? Let's dive in and discover the fascinating world of Generative AI.

Chatbots vs. Conversational AI for the enterprise, explained

What's the difference between a chatbot, conversational ai, and a conversational ai chatbot? Let's get into the differences and how it applies to the enterprise

GPT-4: Everything you need to know and why it's better than GPT-3

GPT-4 is the first large multimodal model released by OpenAI that can accept both images and text inputs. Learn its applications and why it’s better than GPT-3.

Conversational AI platforms: 5 questions to ask during your next demo

When evaluating conversational AI platforms it's important to ask 5 key questions to understand the true capabilities and avoid costly investments.

Chatbot security: Conversational AI trustworthiness in the age of ChatGPT

Discover the fundamentals of trustworthy enterprise-grade conversational AI and how to prioritize chatbot security and privacy.

The future is now: ChatGPT is ushering in a new era of conversational AI for the enterprise

The future of chatbots and LLMs for modernizing the employee experience is here. Learn how conversational AI is transforming businesses.

Demystifying LLMs and GPT for Enterprise Leaders with Forrester

Unleash conversational AI in your enterprise. Learn how to navigate the opportunities and risks of implementing generative and conversational AI.

Large language models: The basics and their applications

Large language models (LLMs) are advanced AI algorithms trained on massive amounts of text data for content generation, summarization, translation & much more.

Supervised vs. unsupervised learning: What's the difference?

The key difference between supervised learning and unsupervised learning is labeled data. Learn more about the difference labeled data makes.

How to reduce wasted spend in IT [+10 things AI can do about it]

Reduce IT costs while also focusing on improving the end-user experience. Here are 10 reasons why AI needs to be part of your IT cost reduction strategy.

Generative AI: How to spot the real conversational AI companies and get past the hype

Understanding the difference between generative ai businesses is crucial when making investments in tech. Here's how to tell which are real and which are hype.

ChatGPT — Does it deserve its 15 minutes of fame? Yes, and why generative AI is the future

ChatGPT is only the start of the future of generative AI. Moveworks CEO Bhavin Shah shares his take on ChatGPT and how the Human-AI partnership will progress.

Bhavin Shah on HMG Spotlight: 2023 will be the year of conversational AI

Bhavin Shah shares his perspective on how ChatGPT will accelerate innovation and spur efficiencies across the modern enterprise in 2023.

How to avoid AI investment pitfalls: The most important KPIs to consider

Know the value of AI in your organization. Read on to understand the 8 key performance indicators (KPIs) to pay attention to before you invest in AI.

ChatGPT is shaking up the status quo: The strengths and weaknesses of large language models

ChatGPT is a groundbreaking technology that’s captured our imagination, but it's not without limitations. Moveworks' VP of Machine Learning shares his thoughts.

You, too, can scale support to over 100 languages: Breaking down the challenge of multilingual IT

AI can now scale multilingual support to 100+ languages. Learn how Moveworks solved the many technical challenges needed to provide multilingual support

Moveworks named a leader in The Forrester Wave™: Chatbots For IT Operations

In its latest report on Chatbots for IT Operations, Forrester named Moveworks a leader among top vendors, giving Moveworks the highest possible score in 19 criteria, including chatbot readiness.

What it takes to succeed as a new CIO: A candid conversation between industry leaders

Being a new CIO is daunting. Yousuf Khan, 5X CIO turned VC, and Bhavin Shah, CEO of Moveworks, have a conversation about what it takes to succeed in the complex C-level role.

Employee Experience Insights: Everything you need to know

Moveworks' Employee Experience Insights (EXI) uses AI to tap into information hidden in support tickets and reveals your workforce’s everyday experience.

Focus on practical AI: 3 Key learnings from Forrester’s Technology & Innovation Forum

Fresh from Forrester’s Technology & Innovation Forum, Moveworks shares 3 takeaways on the future of work and how enterprises should focus on practical AI.

How 3 companies use help desk forms to improve employee productivity

3 companies — DocuSign, Palo Alto Networks, and Procore — optimized help desk forms to upgrade their support processes and improve employee productivity.

Here’s how we use our own AI to better onboard new hires

Moveworks uses its own conversational AI to better onboard new hires and make sure they have what they need to succeed in their role on Day One.

What the heck is the Idea Funnel anyway?

Great leaders are great decision-makers. Learn how employee experience leaders, like you, can use the Idea Funnel to turn ideas into impact.

What can HR teams do with an AI chatbot? Make an immediate impact.

When it comes it using AI in HR, you need a solution that makes an immediate impact. Read on to see just a few examples of the ways HR teams can use AI now.

New Moveworks-Nexthink partnership enables proactive IT support

The Moveworks-Nexthink partnership enables proactive tech support in the digital workplace.

Introducing Moveworks for HR: The first AI solution that personalizes HR support

Today, we’re incredibly excited to announce Moveworks for HR — a sophisticated artificial intelligence solution built for human resources.

Work — you’re doing it wrong

Our current way of working isn’t working. But we have the technology and knowledge to make it better, to make an employee experience that’s almost magical.

13 things you can actually do with conversational AI

There are an infinity use cases for conversational AI. Here are just 13 of many ways you can use it today to improve employee support.

Moveworks expands across Europe to support employees with AI

As European companies race to support flexible work, Moveworks brings its AI platform to the UK, France, and Germany.

Product Launch: Prevent issues before they happen with Moveworks' first API

Moveworks API empowers customers to send critical updates through our platform. Now, employees get the support they need — before running into problems.

3 ways omnichannel support improves your employee experience

With omnichannel support, employees can use whichever channel they prefer to get help and receive the same seamless experience.

Our secret to a world-class HR experience: Start small

We often believe in the power of big ideas to increase employee satisfaction, but the truth is that small moments define the HR experience.

Language is no limit: How Moveworks built a multilingual AI platform

Moveworks built the first multilingual AI platform for employee support. To do so, we had to evolve all parts of our Intelligence Engine™. Here's how.

Product Launch: Announcing multilingual support and Moveworks for Web

Moveworks announces two major additions: multilingual support and Moveworks for Web. These changes will deeply support the new normal for companies with global workforces.

Moveworks opens a new office in Austin, Texas

Are you interested in joining a ground-breaking AI company? Now you can... in Austin! Moveworks is proud to move our expansion strategy forward in Texas.

The 7 metrics to measure the success of your virtual agent

Companies are using virtual agents to support their workforce. But what constitutes an impactful virtual agent? Here are the 7 metrics that matter.

Secure in the cloud: Moveworks earns Gold certification for CSA STAR Level 2

Moveworks earns Gold certification for CSA STAR Level 2, validating our security programs and demonstrating our commitment to safeguarding customer data.

Product Launch: Moveworks enhances AI platform to support the world’s largest companies

Moveworks announces major enhancements to its conversational AI platform, designed to automate support for the world's largest companies.

Introducing the next generation of Conversational AI

How Moveworks' conversational AI technology can generate a tailored response to every single employee request, across all departments.

How Moveworks raised $200 million in Series C funding

Now valued at $2.1 billion, Moveworks is the first AI platform that provides a seamless employee experience to both remote and in-office employees.

From request to resolution: How AI solves a support issue

Learn how Moveworks' AI works to simplify employee support issues from request to resolution.

3 strategies to boost engagement with your employee comms

How can companies engage thousands of employees as effectively as people do one-on-one? This article explores three strategies to fix employee comms.

Why category creators must rethink company culture

What does it take to create an entirely new category of product? Ultimately, it's about empowering the right people with the right company culture.

HR Service Delivery: how automation unlocks tier 0 employee support

We analyzed thousands of real-world HR requests to offer insight into how to HR teams can move closer to Tier 0 service delivery for their companies.

Every question, one bot: How Moveworks finds answers across the enterprise

Moveworks takes every piece of your company’s disparate data into account to match questions to precise, personalized answers.

Why people-centric HR teams depend on conversational AI

Moveworks helps HR take on the endless barrage of employee requests so HR teams can focus on higher priorities.

More than a message: Inspire action with Moveworks for Employee Communications

With Moveworks for Employee Comms, employee experience teams can send targeted, personalized messages at scale, preventing support issues before they happen.

Introducing the Moveworks platform

Solve every issue for every employee — across IT, HR, finance, and facilities. Introducing the Moveworks employee experience platform built on conversational AI.

We fixed forms: Bring your service catalog to life with Moveworks

Forms are critical to a self-service IT strategy. See how Moveworks makes forms smarter at every step of the experience.

The Practical Guide to NLP and NLU

To build a computer capable of understanding language, natural language processing (NLP) and natural language understanding (NLU) have proven critical.

Strength in numbers: Understanding unique IT issues with Collective Learning

One-of-a-kind IT issues describe surprisingly similar problems. Collective Learning allows Moveworks to see the similarities under the surface.

Moveworks named a leader in Forrester New Wave: Chatbots for IT Operations

In its latest report on Chatbots for IT operations, Forrester awarded Moveworks the highest possible score for our Strategy and Market Presence.

The future is conversational: Part 2 — How machines learned the secrets of language

New approaches to natural language understanding (NLU) and conversational AI have streamlined interactions between people and machines.

The gold standard for security: Moveworks achieves SOC 2 Type 2 compliance

Moveworks is now compliant with SOC 2 Type 2, the gold standard in information security. This compliance validates our continued commitment to protecting your data and affirms the security of our AI solution.

The future is conversational: Part 1 — Understanding the language barrier between people and machines

In this post, we’ll dive deep into the history of human-computer interaction, from early chatbots to today’s AI-powered conversation engines.

How Robert Half turned Microsoft Teams into an AI-powered virtual workplace

In this blog, Dan Powers, Director of IT, Robert Half, explains how they used Moveworks to turn Microsoft Teams into an AI-powered virtual workplace.

Tailor-made tech support: Why employees need personalized IT help

Learn what it takes to build an enterprise identity system, how unique identity maps allow for personalized support, and why service desks depend on personalization to manage complex IT environments.

Advanced AI, available on the app store: Adding Moveworks to Microsoft Teams is now easier than ever

The Moveworks chatbot app is available for customers to install directly from either Microsoft AppSource or the Microsoft Teams store.

Time is money: We built an AI-powered Concierge to speed up IT support

Moveworks Concierge streamlines IT communication, allowing employees to add comments, receive updates, and request action on support issues in real time.

Moveworks and Microsoft Teams: Adding instant support to the hub for teamwork

Moveworks is today announcing its integration with Microsoft to transform Teams into an autonomous IT support channel.

Bhavin Shah on SaaStr: Lessons from the front lines of a new economy

Fresh off his appearance on the SaaStr podcast, Moveworks CEO Bhavin Shah reflects on how IT teams are transitioning to the new work-from-home economy.

What we've learned about providing essential work-from-home support

As companies respond to the COVID-19 outbreak by transitioning to WFH, Moveworks has released new capabilities to support remote employees.

Moveworks achieves ISO 27001 certification

By prioritizing security from day one, Moveworks managed to earn ISO 27001 certification, demonstrating our commitment to safeguarding our customers’ data.

How AI fixed Ask-IT: Introducing Channel Resolver for Slack

Moveworks Channel Resolver resolves IT support issues posted on Slack channels, saving employees time while eliminating work for the service desk.

How AI finally learned to triage IT support issues, part 2

Thanks to groundbreaking advances in natural language understanding and deep learning, AI can now instantly route 90% of IT support tickets.

How AI finally learned to triage IT support issues, part 1

It still takes five hours for the average IT ticket to be routed to the right expert. Learn how AI can help.

Time to scale: New funding lets us transform IT support with AI

Moveworks raises a $75 million Series B funding round to scale its automated AI resolution of enterprise IT issues.

Anytime, anywhere: Respond to IT issues however they’re reported

With AI-powered resolution, enterprise chat platforms fill a void left in the patchwork of IT communications via phone, email, portals, and walk-up kiosks.

Why enterprise search is broken, and how Moveworks fixes it

Overcome enterprise search challenges with machine learning and novel natural language understanding (NLU) techniques like embedding and Seq2Seq.

Broadcom employees celebrate a year of fast IT fixes with AI

Broadcom celebrates a year with the Moveworks conversational chatbot. Learn how Broadcom automatically resolves 38% of employee IT issues every week with AI.

Natural language is hard: 5 reasons your chatbot isn't working

Conversational AI chatbots rely on natural language understanding (NLU) to engage people and get work done. We explore how hard it is to get this right.

Achieve powers rapid IT support with chatbot in Slack

Slack chatbots can automate IT and onboarding processes seamlessly. See how the IT team at Achieve rolled out a MoveWorks powered chatbot in Slack that facilitates onboarding and lets employees ask questions when they need IT help.

Why is NLU important for resolving IT support tickets?

Advances in Natural Language Understanding (NLU) and machine learning are enabling IT support issues to be resolved instantly and autonomously.