Moveworks Resources

The Enterprise Architect's guide to conversational AI usefulness

Unlock maximum conversational AI benefits with an enterprise copilot strategy.

Moveworks expands global reach with new EU, Canadian, and Australian data centers

Moveworks' data center expansion in Europe, Canada & Australia means European, Canadian, and Australian customers have control and flexibility over their data privacy and data residency.

How Power Design built the service desk of the year with AI

Power Design enabled its IT team to focus on innovation and strategic initiatives by using Moveworks' AI to automate repetitive tasks. Read the case study.

Moveworks year in review 2023

Learn about Moveworks’ 2023 year in review: new events, product updates, growth milestones, customer successes, awards, and more.

Webinar: 4 Big AI Shifts IT Teams are Making

Watch a renowned IT leader for a thought-provoking session, dissecting the four monumental shifts IT is making in AI for 2024

4 Big Shifts IT teams are making with AI for 2024

AI's Breakthrough year isn't over. Learn how IT leaders can pragmatically ride the AI wave through 2024

6 HR metrics leaders should know in 2024

6 key HR metrics every HR leader should know in 2024 to improve employee productivity and increase satisfaction.

AI security for our next-gen enterprise copilot

Learn about AI security and the rigorous measures Moveworks takes to ensure safe and responsible AI usage while also protecting enterprise IT ecosystems.

5 help desk metrics to know in 2024

Learn about the 5 key IT help desk metrics every IT leader should know in 2024 to ensure employees get the support they need — quickly.

Webinar: Broadcom & Power Design's AI Support

Get an inside look into why Broadcom and Power Design Inc invested in employee experience and AI to fuel business success.

Looking back on the year that ChatGPT took over

Dive into ChatGPT history one year after its Nov. 2022 launch. Explore how this AI breakthrough sparked hype and debates, transforming the technology landscape.

The Enterprise Architect’s Guide to Conversational AI Use Cases

Discover a robust set of conversational AI use cases for enterprise architects to inspire ideas for streamlining systems and processes across your organization.

The next-gen Moveworks Copilot: An inside look

Get an inside look at the Moveworks' next-gen Copilot — the AI copilot flexibly designed to tackle end-to-end enterprise challenges seamlessly.

Moveworks.global recap: Leading companies are innovating with AI

Read the Moveworks.global event recap for key takeaways, product innovations, and announcements from all Moveworks.global speakers & customers.

Building MoveLM: A large language model dedicated to the enterprise

Moveworks' LLM: MoveLM represents the leading edge of our years-long pursuit to meld massive datasets and models with an enterprise focus.

The Enterprise Copilot Handbook

Learn everything to know about enterprise copilots and how they can level up your digital workplace. Download the enterprise copilot handbook!

Gartner Recap: 3 key themes at the 2023 IT Symposium | Xpo

3 takeaways from 2023 Gartner IT Symposium: 1. Generative AI hype is peaking 2. Enterprises get AI value 3. Copilots drive AI transformation — read the recap.

Moveworks' annotation philosophy: How experts make our AI better

Moveworks' annotation philosophy shapes our ethical and high-performing AI. Learn about our commitment to responsible annotation and its impact on our AI.

HR chatbots: Your strategic partners in modern HR

See how HR Chatbots are transforming HR operations, from improving employee experience to streamlining HR processes, HR Chatbots will help reduce busywork.

How to unlock continual service improvement with AIOps

Discover how AIOps transforms IT operations from reactive to proactive. Understand the AIOps revolution and shift from firefighters to innovators.

Consumers Energy's AI Service Desk Modernization

Get an inside look at Consumers Energy's AI journey for modernizing the service desk and learn about the critical role Moveworks played to achieve it.

How conversational AI can drive mission success for the public sector

Learn how AI & automation can immediately provide ROI and elevate service experience at scale for federal and state government and the public sector as a whole.

Quantitative Guide: Measuring Employee Experience

Learn how to elevate your employee experience strategy and simplify measurement. Download the quantitative guide to measuring employee experience.

>70% of Jamf employees use AI-powered support

Jamf uses Moveworks to provide instant support to employees. Read the case study.

Watch: Jamf Empowers Employees with Generative AI

Over 70% of Jamf employees can't resist using AI-powered support. Learn from Jamf's Melissa Dunham about how Moveworks' AI copilot provides instant, frictionless support to employees.

Generative AI should be your #1 priority: Key takeaways from the Forrester Technology & Innovation Summit

3 key takeaways from the Forrester Technology & Innovation Summit: 1. Make generative AI your #1 priority. 2. Balance Risk 3. Deploy Copilots. Read the recap.

How conversational AI is transforming healthcare

Learn how Conversational AI is improving healthcare delivery and productivity by automating tasks, surfacing knowledge, and supporting staff.

How Moveworks uses LLMs to create a seamless conversational AI experience

From spelling correction to intent classification, get to know the large language models that power Moveworks' conversational AI platform.

The Enterprise Copilot For Employee Support

Moveworks resolves issues instantly, providing an unparalleled experience that keeps employees productive and support teams focused on high-impact initiatives.

How AI is changing IT operations analytics

AI is transforming IT operations analytics (ITOA). Here are the key benefits and challenges of implementing AI-driven ITOA, including real-world examples.

Why Moveworks was named one of the top private cloud companies in the world

Moveworks is honored to be recognized on the 2023 Forbes Cloud 100 list which spotlights companies that pair strong values with top performance.

Understanding the risks of deploying LLMs in your enterprise

How to manage the risks of deploying Generative and Discriminative LLM in your enterprise during pre-training, training, fine-tuning, and usage

The Buyer's Guide to Conversational AI

Get ready to discover the potential of conversational AI and revolutionize the way you do business. Download the conversational AI buyer's guide.

Live Product Tour of Moveworks

Register Now. See how Moveworks delivers instant employee support, identifies service delivery gaps & enables you to create your own copilot use cases.

Grounding AI: How to improve AI decision-making with contextual awareness

Grounding AI links abstract knowledge to real-world examples, enhancing context-awareness, accuracy, and enabling models to excel in complex situations.

What is data annotation? And how can it help build better AI?

Data annotation trains AI systems to tackle complex business challenges. Annotation prepares AI to adapt to unique enterprise use cases.

What is an AI copilot?

AI copilots can streamline tasks & boost productivity in businesses. Transform your operations & enhance communication with these intelligent assistants.

Watch: How Luminis Health Reduced Call Volume

Watch: Luminis Health enabled frontline workers to concentrate on providing exceptional patient care, saving countless hours with Moveworks on Microsoft Teams.

You need an AI copilot strategy

Every enterprise needs an AI copilot strategy. Here is a 4-tier framework to successfully implement these powerful tools for efficiency and performance.

The AI transformation roadmap: How to drive productivity with conversational AI

Here’s your AI transformation roadmap. Learn more about what AI transformation is, what’s needed to make it happen, and the role AI copilots play.

Webinar: How Toyota Boosts Productivity with AI

Learn how Toyota leverages LLM-powered conversational AI as a vital enabler of employee productivity, workplace satisfaction, and enterprise efficiency.

IT tickets become a to-do list with Employee Experience insights

Intercontinental Exhange (ICE) uses Moveworks’ AI-powered Employee Experience Insights to break down ticket data and understand what’s slowing people down. Watch the video.

Stitch Fix sets gold standard for hybrid communication

Director of IT at Stitch Fix shares the hybrid communications strategy that keeps every stylist on the same page. Watch the video.

Pinterest uses AI to power its high-speed help desk

Pinterest uses an AI bot to support its employees in seconds. Watch the video to see how Pinterest’s Head of Global Helpdesk transformed the employee experience.

TC Energy’s <2 month AI digital transformation

For Chris Foster, CIO at TC Energy, effective AI digital transformation depends on the processes and people driving change within the company. Watch the video.

Forrester Webinar: Total Economic Impact™ (TEI)

Watch on-demand: Forrester speaks to Moveworks' Total Economic Impact™ (TEI) study. Companies can achieve 256% ROI and savings of $11.5 Million over 3 years.

Total Economic Impact™ study finds Moveworks delivered a 256% ROI

Moveworks' Total Economic Impact™ Study by Forrester finds organizations can achieve 256% ROI with average savings of $11.5 Million over 3 years with Moveworks.

Forrester Study: Total Economic Impact™ (TEI)

See how companies can achieve 256% ROI and savings of $11.5 Million over 3 years with Moveworks. Download Moveworks' Total Economic Impact™ Study by Forrester.

Achieve won over workplace with self-service IT

Achieve empowers its employees to self-service IT support on Slack with an AI-powered chatbot. Read the case study.

The Wonderful Company's AI digital transformation

The Wonderful Company empowers employees with AI. Meet Wond-E, the chatbot automating IT support and tailoring solutions to each employee’s unique needs.

All in on AI: 4 key learnings from Microsoft Build 2023

Microsoft held its annual developer conference, Build 2023. Moveworks shares 4 takeaways on the latest innovations in AI, user experience, and plugins.

Mercari US reduced IT tickets by 74% with AI

Mercari used Moveworks to resolve IT issues, successfully handling 74% of tickets and enabling the company to scale operations. Read the case study.

The Moveworks Enterprise LLM Benchmark: Evaluating large language models for business applications

The Moveworks Enterprise LLM Benchmark evaluates LLM performance in the enterprise environment to better guide business leaders when selecting an AI solution.

The smarter way to measure the employee experience? AI.

Learn how to measure the employee experience with AI analytics, natural language understanding and real-time performance insights with EXI.

The 50 AI companies shaping the enterprises of tomorrow

Discover the 50 best private AI companies shaping the enterprises of tomorrow, from chatbots to predictive analytics, to elevate your operations.

The all-encompassing guide to conversational AI

Conversational AI uses natural language understanding and machine learning to communicate. Learn more about benefits, examples, and use cases.

Moveworks Live recap: 8 key takeaways you may have missed

Read the Moveworks Live event recap for key takeaways, product innovations, and announcements from all Moveworks Live speakers.

Webinar: How Power Design Drives Efficiency

Watch as Josh Nelson of Power Design, shares his experience and insights on running an award-winning service desk and driving efficiency for the entire company.

Moveworks-Carahsoft partnership brings conversational AI to the public sector

The new Moveworks-Carahsoft strategic partnership brings conversational AI to the public sector.

The most impactful AI applications in 2023

Check out the most impactful Artificial Intelligence applications, from self-driving cars to IT support, and see why you should use AI in your business.

Creator Studio: A no-code platform for enterprise conversational AI

Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.

Generate Any AI Use Case with Creator Studio

Experience dynamic AI use case generation with Creator Studio. Optimize and automate workflows across all departments in your enterprise.

Enterprise Architect’s Guide: Conversational AI

As an Enterprise Architect, incorporating conversational AI into the businesses tech stack is key to staying competitive. Get our conversational AI guide.

Conversational AI examples: How companies use conversational AI today

What are examples of companies using conversational AI? Learn how 5 leading companies boost efficiency, customer satisfaction, and employee experience.

The IT Leader’s Guide to Conversational AI

Understanding large language models and generative AI is fast becoming crucial for IT leaders to stay ahead. Read our IT leader's guide and stay competitive.

Generative AI: What it is and why it matters

What is Generative AI, how does it work, and how can you use it? Let's dive in and discover the fascinating world of Generative AI.

Chatbots vs. Conversational AI for the enterprise, explained

What's the difference between a chatbot, conversational ai, and a conversational ai chatbot? Let's get into the differences and how it applies to the enterprise

Discover Trustworthy Conversational AI

Unlock the secrets to trustworthy conversational AI. Gain insights into data protection, responsible AI practices, and rigid access controls.

Albemarle’s Help Desk Uses EXI to 2x Productivity

With EXI, Albemarle’s support leaders get granular insights about each employee persona allowing them to address inefficiencies across the company instantly.

Employee Experience Insights: Buy vs Build

Employee Experience Insights (EXI) Is the Only Solution That Mines the Unstructured Data in Your IT Tickets.

GPT-4: Everything you need to know and why it's better than GPT-3

GPT-4 is the first large multimodal model released by OpenAI that can accept both images and text inputs. Learn its applications and why it’s better than GPT-3.

Conversational AI platforms: 5 questions to ask during your next demo

When evaluating conversational AI platforms it's important to ask 5 key questions to understand the true capabilities and avoid costly investments.

Chatbot security: Conversational AI trustworthiness in the age of ChatGPT

Discover the fundamentals of trustworthy enterprise-grade conversational AI and how to prioritize chatbot security and privacy.

The future is now: ChatGPT is ushering in a new era of conversational AI for the enterprise

The future of chatbots and LLMs for modernizing the employee experience is here. Learn how conversational AI is transforming businesses.

Microsoft Webinar: ChatGPT Transforms Support

Join Microsoft and Moveworks CEO Bhavin Shah to learn how ChatGPT is transforming conversational AI. Discover how to power your enterprise support with LLMs.

Demystifying LLMs and GPT for Enterprise Leaders with Forrester

Unleash conversational AI in your enterprise. Learn how to navigate the opportunities and risks of implementing generative and conversational AI.

95% of Medallia uses a chatbot to engage employees

95% of Medallia’s employees are engaged with an IT support chatbot. Read the case study.

Hearst needed fast support to stay on top. AI delivered.

Hearst needed to speed up employee support to stay competitive. Read how Hearst up-leveled IT and Finance support with Moveworks.

Large language models: The basics and their applications

Large language models (LLMs) are advanced AI algorithms trained on massive amounts of text data for content generation, summarization, translation & much more.

AI Explained: A Video Glossary of AI Terms

AI Explained, a video glossary of AI terms, defined in a minute. Watch our latest episodes and learn about the world of AI.

Vituity helps physicians with proactive IT support

Vituity freed up 40% of L1 help desk agents to focus on higher priorities with AI-powered proactive IT support. Read the case study.

Wellstar saw AI chatbot ROI in days with Moveworks

Wellstar saw ROI on its chatbot in a matter of days. Read the case study to learn how Wellstar transformed its employee experience with Moveworks.

Verisk increased employee engagement with AI comms

Verisk increased employee engagement with Moveworks’ conversational AI comms. Read the case study.

91% of Unity satisfied with technology Experience

Over 90% of Unity loves their IT team. Learn how conversational AI delivers exceptional support at technology that scales. Read the case study.

Robert Half used Microsoft teams to effectively build virtual workplace

Robert Half used an AI chatbot to use Microsoft Teams effectively, seeing a 6X increase in Teams’ adoption companywide in a matter of months. Read the blog.

Palo Alto networks saved productivity with AI

How Palo Alto Networks saved its hybrid workforce 351,000 hours of productivity with AI. Read the case study.

98% of Procore is satisfied with Employee Experience

98% of Procore employees are satisfied with a digital employee experience strategy powered by Moveworks’ AI. Read the case study.

Nutanix reduced MTTR with AI implementation strategy

Nutanix reduced mean time to resolution in less than two months with an AI implementation strategy focused on rapid time to value. Read the case study.

Luminis Health reduced IT call volume by 25%

At Luminis Heath, employees transitioned to self-service support, resulting in a 25% reduction in call volume just weeks after launching Moveworks. Read the case study.

5-minute IT approval process? loanDepot says yes.

At loanDepot the approvals process takes less than 5 minutes. Read the case study.

Equinix makes IT queues disappear with AI triage

Equinix’s L1 service desk makes IT queues disappear with an AI-powered triage ticking system. Read the case study.

89% of DocuSign uses an enterprise chatbot for help

89% of DocuSign's employees use a chatbot to get help at work. Read the case study.

Consumers Energy saves with internal communication software

Consumers Energy saved $55K with Moveworks’ AI-powered internal communication software. Read the case study.

Broadcom integrates its IT knowledge base with AI

57% of Broadcom’s IT issues are solved in less than a minute. Read the case study.

A bot became the face of onboarding at AppDynamics

At AppDynamics, Moveworks handles account access and application provisioning tasks for new hires — without involving an agent. Read the case study.

Supervised vs. unsupervised learning: What's the difference?

The key difference between supervised learning and unsupervised learning is labeled data. Learn more about the difference labeled data makes.

Slack uses AI to Crowdsource IT support in chat

Slack partners with Moveworks to crowdsource IT support with AI and achieve its vision of friction-free business. Read the case study.

Albemarle 2x productivity with Moveworks’ Employee Experience insights

Albemarle uses Moveworks’ Employee Experience Insights to seamlessly support its global operations — without adding headcount. Read the case study.

How to reduce wasted spend in IT [+10 things AI can do about it]

Reduce IT costs while also focusing on improving the end-user experience. Here are 10 reasons why AI needs to be part of your IT cost reduction strategy.

Generative AI: How to spot the real conversational AI companies and get past the hype

Understanding the difference between generative ai businesses is crucial when making investments in tech. Here's how to tell which are real and which are hype.

Moveworks Omnichannel Support

Moveworks resolves employees’ requests across all support channels for a true omnichannel support solution, including chat, web, email, and more.

ChatGPT — Does it deserve its 15 minutes of fame? Yes, and why generative AI is the future

ChatGPT is only the start of the future of generative AI. Moveworks CEO Bhavin Shah shares his take on ChatGPT and how the Human-AI partnership will progress.

Bhavin Shah on HMG Spotlight: 2023 will be the year of conversational AI

Bhavin Shah shares his perspective on how ChatGPT will accelerate innovation and spur efficiencies across the modern enterprise in 2023.

3 Tech Shifts CIOs Should Pay Attention To

The era of instant is here. Moveworks CEO Bhavin Shah shares the three tech shifts that made it possible on HMG Spotlight. Watch the video.

The Speed Of Innovation Has Skyrocketed

The speed of innovation has skyrocketed. Moveworks CEO Bhavin Shah shares how to find joint success with customers on HMG Spotlight. Watch the video.

Moveworks Has One Team With One Dream

Moveworks is the AI company that puts people first. Moveworks CEO Bhavin Shah shares what it takes to succeed at Moveworks with HMG Spotlight. Watch the video.

What CEO Leadership Looks Like

Showing up matters. Moveworks CEO shares what CEO leadership looks like on HMG Spotlight. Watch the video.

What CIOs Need To Know About ChatGPT

With ChatGPT, the speed of innovation in conversational AI is accelerating. What does this mean for businesses? Watch the video.

Using Moveworks for Multilingual Support

With Moveworks’ multilingual AI copilot, Moveworks makes sure every employee, regardless of location instantly gets support in their preferred language.

How to avoid AI investment pitfalls: The most important KPIs to consider

Know the value of AI in your organization. Read on to understand the 8 key performance indicators (KPIs) to pay attention to before you invest in AI.

ChatGPT is shaking up the status quo: The strengths and weaknesses of large language models

ChatGPT is a groundbreaking technology that’s captured our imagination, but it's not without limitations. Moveworks' VP of Machine Learning shares his thoughts.

You, too, can scale support to over 100 languages: Breaking down the challenge of multilingual IT

AI can now scale multilingual support to 100+ languages. Learn how Moveworks solved the many technical challenges needed to provide multilingual support

Moveworks named a leader in The Forrester Wave™: Chatbots For IT Operations

In its latest report on Chatbots for IT Operations, Forrester named Moveworks a leader among top vendors, giving Moveworks the highest possible score in 19 criteria, including chatbot readiness.

The Forrester Wave™: Chatbots for IT Operations

Moveworks named leader for the second year in a row in the Forrester Wave™: Chatbots for IT Operations, Q4 2022, Get your copy and see why.

ICE Fireside Chat: Employee Experience Insights

Learn about the benefits of employee experience insights and its impact on employee productivity, improved support and issue discovery within unstructured data.

What it takes to succeed as a new CIO: A candid conversation between industry leaders

Being a new CIO is daunting. Yousuf Khan, 5X CIO turned VC, and Bhavin Shah, CEO of Moveworks, have a conversation about what it takes to succeed in the complex C-level role.

Employee Experience Insights: Everything you need to know

Moveworks' Employee Experience Insights (EXI) uses AI to tap into information hidden in support tickets and reveals your workforce’s everyday experience.

Transform IT with Employee Experience Insights

Unlock data-driven decisions in IT leadership. Discover key benefits of Employee Experience Insights by Moveworks. Download our data sheet now.

EXI Organizes Unstructured Data

Moveworks’ Employee Experience Insights uses natural language understanding (NLU) to organize unstructured data in IT tickets to identify growing problems.

Uncover Issues With Employee Experience Insights

Employee Experience Insights (EXI) easily identifies high priority issues and gives you insight into how to better focus resources to solve them.

Identifying Software Issues with EXI

With EXI, breakdown issues by specific software being used or personas using the software to identify common issue impacting employee productivity.

Identifying Process inefficiencies with EXI

Gain unprecedented insights into the issues your employees are facing by different criteria like personas, data, and departments.

Employee Experience Insights Overview

See an overview of Employee Experience Insights. Get unprecedented insights into your support teams performance and take action on common blockers.

Optimize New Hire Onboarding with EXI

With Employee Experience Insights, group new employees and identify the types of tickets being submitted as well as the action needed to improve onboarding.

Focus on practical AI: 3 Key learnings from Forrester’s Technology & Innovation Forum

Fresh from Forrester’s Technology & Innovation Forum, Moveworks shares 3 takeaways on the future of work and how enterprises should focus on practical AI.

Moveworks Control Center

The Moveworks Control Center makes building a seamless support experience effortless with a one-stop shop for understanding performance and maximizing impact

Moveworks on Microsoft Teams

Automatic Resolution of IT Issues with Moveworks on Microsoft Teams

Moveworks Employee Communication

With Moveworks, you can reach the right people with the right message where employees already spend most of their time. Download employee comms datasheet.

Moveworks’ AI: How Moveworks Improves Over Time

Moveworks’ AI is continuously improved through new model research, adapting unique lexicon, and learning from user feedback. Download to learn more.

Data Sheet: Moveworks for HR

With Moveworks for HR, employees receive world-class support in seconds, and HR teams get time back to focus on what matters most — people, not support queues.

Performance Insights Dashboard

Performance Insights Dashboards provide total visibility over your Moveworks bot. With nearly 100 charts and metrics, visualize every aspect of your deployment

Maximize Output with Moveworks Customer Success

Empower your team with AI and professional expertise for faster problem resolution. Craft efficient strategies with our customer success team.

Moveworks Approach to Responsible AI

Moveworks is deeply committed to the practice of responsible AI. This data sheet summarizes how we protect our customers’ data and mitigate the risk of bias.

5 steps to create your own conversational AI strategy

A conversational AI strategy is a necessity in the modern workplace. Learn how to kick one off and automate support for your employees

How 3 companies use help desk forms to improve employee productivity

3 companies — DocuSign, Palo Alto Networks, and Procore — optimized help desk forms to upgrade their support processes and improve employee productivity.

The complete guide to knowledge-centered service

Industry-leading companies use knowledge centered services to support their employees. Here's your definitive guide to doing the same.

Here’s how we use our own AI to better onboard new hires

Moveworks uses its own conversational AI to better onboard new hires and make sure they have what they need to succeed in their role on Day One.

What the heck is the Idea Funnel anyway?

Great leaders are great decision-makers. Learn how employee experience leaders, like you, can use the Idea Funnel to turn ideas into impact.

Legends of Employee Experience - Patrick Thompson

Learn how Patrick Thompson's, Chief Information & Digital Transformation Officer at Albemarle, focus on enablement has built successful teams.

The one thing you need to improve your help desk

We use data from 50 companies to show employees' preferred channels of support — and the one really effective lever to pull to reduce wait times.

What can HR teams do with an AI chatbot? Make an immediate impact.

When it comes it using AI in HR, you need a solution that makes an immediate impact. Read on to see just a few examples of the ways HR teams can use AI now.

Why Wellstar chose Moveworks

Why Wellstar chose Moveworks to instantly support its healthcare workers

Why Wellstar supports its people with AI

"It works like IT should": Why Wellstar supports its people with AI

Why are organizations choosing service desk automation?

Organizations are turning to service desk automation to deliver seamless employee support. But true automation is distinct — and here's what it looks like.

New Moveworks-Nexthink partnership enables proactive IT support

The Moveworks-Nexthink partnership enables proactive tech support in the digital workplace.

Legends of Employee Experience - Nelm Khangura

Nelm Khangura, VP of Store and Colleague Solutions at Loblaw, shares her approach to the “idea funnel” — how she takes projects from idea to impact.

Support a hybrid work model with these 4 best practices

All industry-leading companies have incorporated these 4 hybrid work best practices into their ecosystem. Find out how to do the same.

How to write an effective knowledge base article

Here’s your checklist for writing an effective knowledge base article that can save an organization millions of dollars and hours of productivity.

Legends of Employee Experience - Jim Noga

Learn how Jim Noga, CIO at Mass General Brigham, spent 30 years figuring out how to use technology to keep employees engaged at work and fight burnout.

Legends of Employee Experience

Legendary business leaders reveal the technologies and techniques needed to support employees and stay ahead of the curve. Watch the video series.

Introducing Moveworks for HR: The first AI solution that personalizes HR support

Today, we’re incredibly excited to announce Moveworks for HR — a sophisticated artificial intelligence solution built for human resources.

Task automation: a guide to measuring impact | Moveworks

Organizations across industries are using task automation to solve repetitive work. Learn how to identify impact areas specific to your company.

Work — you’re doing it wrong

Our current way of working isn’t working. But we have the technology and knowledge to make it better, to make an employee experience that’s almost magical.

13 things you can actually do with conversational AI

There are an infinity use cases for conversational AI. Here are just 13 of many ways you can use it today to improve employee support.

Moveworks expands across Europe to support employees with AI

As European companies race to support flexible work, Moveworks brings its AI platform to the UK, France, and Germany.

Product Launch: Prevent issues before they happen with Moveworks' first API

Moveworks API empowers customers to send critical updates through our platform. Now, employees get the support they need — before running into problems.

3 ways omnichannel support improves your employee experience

With omnichannel support, employees can use whichever channel they prefer to get help and receive the same seamless experience.

Our secret to a world-class HR experience: Start small

We often believe in the power of big ideas to increase employee satisfaction, but the truth is that small moments define the HR experience.

Build or Buy? Choosing a Chatbot Strategy

To help you avoid common pitfalls, join Forrester Analyst Will McKeon-White in this webinar to learn the tradeoffs in building a bot vs. buying a solution.

Watch: Albemarle Empowers Employees Worldwide

Watch the CIO of Albemarle, Patrick Thompson talk about using Moveworks' multilingual conversational AI platform to empower employees around the globe.

Language is no limit: How Moveworks built a multilingual AI platform

Moveworks built the first multilingual AI platform for employee support. To do so, we had to evolve all parts of our Intelligence Engine™. Here's how.

Product Launch: Announcing multilingual support and Moveworks for Web

Moveworks announces two major additions: multilingual support and Moveworks for Web. These changes will deeply support the new normal for companies with global workforces.

Moveworks opens a new office in Austin, Texas

Are you interested in joining a ground-breaking AI company? Now you can... in Austin! Moveworks is proud to move our expansion strategy forward in Texas.

The 7 metrics to measure the success of your virtual agent

Companies are using virtual agents to support their workforce. But what constitutes an impactful virtual agent? Here are the 7 metrics that matter.

7 Must-Haves for Your Service Desk’s Virtual Agent

To help you evaluate which service desk virtual agent is right for your team, we created this guide that outlines the top 7 criteria to consider.

Secure in the cloud: Moveworks earns Gold certification for CSA STAR Level 2

Moveworks earns Gold certification for CSA STAR Level 2, validating our security programs and demonstrating our commitment to safeguarding customer data.

Product Launch: Moveworks enhances AI platform to support the world’s largest companies

Moveworks announces major enhancements to its conversational AI platform, designed to automate support for the world's largest companies.

Introducing the next generation of Conversational AI

How Moveworks' conversational AI technology can generate a tailored response to every single employee request, across all departments.

How Moveworks raised $200 million in Series C funding

Now valued at $2.1 billion, Moveworks is the first AI platform that provides a seamless employee experience to both remote and in-office employees.

5 Fixtures of the New Digital Workplace

Learn how DocuSign, Stitch Fix, and Autodesk reshaped the new economy — with a digital workplace that’s even more efficient than the physical HQ.

From request to resolution: How AI solves a support issue

Learn how Moveworks' AI works to simplify employee support issues from request to resolution.

3 strategies to boost engagement with your employee comms

How can companies engage thousands of employees as effectively as people do one-on-one? This article explores three strategies to fix employee comms.

Watch: How Palo Alto Networks Enables Flex Work

Conversational AI allows employees to stay productive from anywhere At Palo Alto Networks. Director of Experience Management Nicole Tate-Pappas explains how.

Why category creators must rethink company culture

What does it take to create an entirely new category of product? Ultimately, it's about empowering the right people with the right company culture.

HR Service Delivery: how automation unlocks tier 0 employee support

We analyzed thousands of real-world HR requests to offer insight into how to HR teams can move closer to Tier 0 service delivery for their companies.

Watch: How CommScope Delivers HR Help Instantly

Beth Scholtes, CommScope's VP of HR Technology and Operations, tells us how the company transformed employee experience with AI.

Watch: How Stitch Fix improves Employee Comms

Ravindra Sunku, Senior Director of IT at Stitch Fix, shares their communications strategy that keeps every stylist on the same page.

Moveworks Customer Webinar ft. Erica Callaghan of Broadcom

Broadcom is committed to ensuring their support scales to ensure a seamless employee experience and optimal productivity. Register to see how they do it.

5 Chatbot Capabilities to Support Remote Workers

An AI chatbot can alleviate IT workloads and grant remote employees instant support. Ensure it has the capabilities to automate work-from-home IT support.

Every question, one bot: How Moveworks finds answers across the enterprise

Moveworks takes every piece of your company’s disparate data into account to match questions to precise, personalized answers.

Why people-centric HR teams depend on conversational AI

Moveworks helps HR take on the endless barrage of employee requests so HR teams can focus on higher priorities.

More than a message: Inspire action with Moveworks for Employee Communications

With Moveworks for Employee Comms, employee experience teams can send targeted, personalized messages at scale, preventing support issues before they happen.

Introducing the Moveworks platform

Solve every issue for every employee — across IT, HR, finance, and facilities. Introducing the Moveworks employee experience platform built on conversational AI.

Driving Digital Transformation with AI

Chris Foster, CIO at TC Energy, caught up with Moveworks CEO Bhavin Shah to share his success stories of streamlining TC Energy’s IT operations.

5 Best Practices For a Better Knowledge Base

Learn how to answer employees’ IT questions instantly — with 5 best practices to supercharge your knowledge base.

We fixed forms: Bring your service catalog to life with Moveworks

Forms are critical to a self-service IT strategy. See how Moveworks makes forms smarter at every step of the experience.

The Practical Guide to NLP and NLU

To build a computer capable of understanding language, natural language processing (NLP) and natural language understanding (NLU) have proven critical.

Strength in numbers: Understanding unique IT issues with Collective Learning

One-of-a-kind IT issues describe surprisingly similar problems. Collective Learning allows Moveworks to see the similarities under the surface.

How AppDynamics unlocked the full power of Okta

Learn how AppDynamics scaled IT support for massive company growth, while freeing up the service desk.

Moveworks named a leader in Forrester New Wave: Chatbots for IT Operations

In its latest report on Chatbots for IT operations, Forrester awarded Moveworks the highest possible score for our Strategy and Market Presence.

The future is conversational: Part 2 — How machines learned the secrets of language

New approaches to natural language understanding (NLU) and conversational AI have streamlined interactions between people and machines.

The gold standard for security: Moveworks achieves SOC 2 Type 2 compliance

Moveworks is now compliant with SOC 2 Type 2, the gold standard in information security. This compliance validates our continued commitment to protecting your data and affirms the security of our AI solution.

The future is conversational: Part 1 — Understanding the language barrier between people and machines

In this post, we’ll dive deep into the history of human-computer interaction, from early chatbots to today’s AI-powered conversation engines.

How Robert Half turned Microsoft Teams into an AI-powered virtual workplace

In this blog, Dan Powers, Director of IT, Robert Half, explains how they used Moveworks to turn Microsoft Teams into an AI-powered virtual workplace.

Tailor-made tech support: Why employees need personalized IT help

Learn what it takes to build an enterprise identity system, how unique identity maps allow for personalized support, and why service desks depend on personalization to manage complex IT environments.

Advanced AI, available on the app store: Adding Moveworks to Microsoft Teams is now easier than ever

The Moveworks chatbot app is available for customers to install directly from either Microsoft AppSource or the Microsoft Teams store.

Boost Productivity with AI-powered IT Support

Watch this on-demand webinar to learn how to deliver IT support anywhere and anytime with Moveworks and Microsoft Teams.

Time is money: We built an AI-powered Concierge to speed up IT support

Moveworks Concierge streamlines IT communication, allowing employees to add comments, receive updates, and request action on support issues in real time.

Webinar: How to Build a Better Knowledge Base

See how Broadcom transformed its knowledge base — allowing employees to answer their troubleshooting and policy questions instantly with AI.

Moveworks and Microsoft Teams: Adding instant support to the hub for teamwork

Moveworks is today announcing its integration with Microsoft to transform Teams into an autonomous IT support channel.

Bhavin Shah on SaaStr: Lessons from the front lines of a new economy

Fresh off his appearance on the SaaStr podcast, Moveworks CEO Bhavin Shah reflects on how IT teams are transitioning to the new work-from-home economy.

What we've learned about providing essential work-from-home support

As companies respond to the COVID-19 outbreak by transitioning to WFH, Moveworks has released new capabilities to support remote employees.

Moveworks achieves ISO 27001 certification

By prioritizing security from day one, Moveworks managed to earn ISO 27001 certification, demonstrating our commitment to safeguarding our customers’ data.

How AI fixed Ask-IT: Introducing Channel Resolver for Slack

Moveworks Channel Resolver resolves IT support issues posted on Slack channels, saving employees time while eliminating work for the service desk.

How AI finally learned to triage IT support issues, part 2

Thanks to groundbreaking advances in natural language understanding and deep learning, AI can now instantly route 90% of IT support tickets.

How AI finally learned to triage IT support issues, part 1

It still takes five hours for the average IT ticket to be routed to the right expert. Learn how AI can help.

Time to scale: New funding lets us transform IT support with AI

Moveworks raises a $75 million Series B funding round to scale its automated AI resolution of enterprise IT issues.

Anytime, anywhere: Respond to IT issues however they’re reported

With AI-powered resolution, enterprise chat platforms fill a void left in the patchwork of IT communications via phone, email, portals, and walk-up kiosks.

Why enterprise search is broken, and how Moveworks fixes it

Overcome enterprise search challenges with machine learning and novel natural language understanding (NLU) techniques like embedding and Seq2Seq.

Broadcom employees celebrate a year of fast IT fixes with AI

Broadcom celebrates a year with the Moveworks conversational chatbot. Learn how Broadcom automatically resolves 38% of employee IT issues every week with AI.

Watch: Advanced AI for Automated IT Support

Moveworks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues⁠—instantly and automatically.

Watch: Moveworks for Microsoft Teams

Watch how easy Moveworks resolves common IT issues in a Microsoft Teams conversation. From knowledge search to filing a ticket, Moveworks make it easy.

Watch: Moveworks for Slack

Watch how easy Moveworks resolves common IT issues in a Slack conversation. From knowledge search to filing a ticket, Moveworks make it easy.

Natural language is hard: 5 reasons your chatbot isn't working

Conversational AI chatbots rely on natural language understanding (NLU) to engage people and get work done. We explore how hard it is to get this right.

Achieve powers rapid IT support with chatbot in Slack

Slack chatbots can automate IT and onboarding processes seamlessly. See how the IT team at Achieve rolled out a MoveWorks powered chatbot in Slack that facilitates onboarding and lets employees ask questions when they need IT help.

Why is NLU important for resolving IT support tickets?

Advances in Natural Language Understanding (NLU) and machine learning are enabling IT support issues to be resolved instantly and autonomously.