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Microsoft Teams becomes the unified IT support hub
Integrating with Moveworks enables Microsoft Teams to become a unified, natural language UI/UX for enterprise apps and services, including ServiceNow.
Faster adoption of Microsoft Teams
Getting IT support is a problem for every employee. The Moveworks and Microsoft Teams integration allows enterprises to demonstrate the benefits of messaging to employees across the entire organization. As a result, employees organically adopt Microsoft Teams when they see it delivers faster IT support.
Better employee experience
Moveworks autonomously resolves, on average, 40% of all IT support tickets with a resolution time of 60 seconds. Employees get their IT support issues solved in seconds instead of days—all with a simple, natural language chat in Microsoft Teams.
More ROI from existing automation
Enterprises running Microsoft Teams and Moveworks derive better ROI on their existing automated services. Moveworks makes this possible because its conversational AI understands the IT issue when the employee reports it in a Microsoft Teams chat. Moveworks takes immediate action, executing the appropriate automated service.
“Moveworks is a rare breed of technology that immediately provides value back that we can invest in other areas of IT.”