EMA research places AI and automation initiatives at the top of C-level technology priorities. But resistance to change, lack of experience, and the complexity of training models all hold back progress. This webinar will address 5 common misconceptions about AI-powered ITSM automation and present a practical way to revolutionize IT support without changing platforms, processes, or user habits.
In this on-demand webinar, EMA Research Director, Valerie O’Connell, and Moveworks Co-founder and VP Product, Varun Singh, will explore:
EMA research findings on the state of automation in ITSM
5 common misconceptions about AI and the reality of deploying AI at scale
Limitations of existing approaches and how to build a modern conversational AI system
