Legends of Employee Experience

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How to Fight Burnout with Automation

Episode 02 | Jim Noga, CIO at Mass General Brigham

According to Deloitte, 77% of your employees feel burnt out. Jim Noga, CIO at Mass General Brigham, has spent 30 years figuring out how to tackle this issue. Listen for Jim’s tips on how he uses technology to keep employees engaged at work.

In this episode we discuss…

  • How automation help reduce employee burnout (2:23)
  • Delivering the “Amazon experience” in the enterprise (6:11)
  • Practicing “consistent respect” across all levels of your organization (16:30)
  • Being deliberate about connecting with remote coworkers (19:41)
  • Listening to employees and leading with empathy (23:38)
  • Going on a “listening tour of your organization” (32:02)
  • Preparing your three envelopes (32:30)