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Scale self-service with AI-generated support articles
Close the knowledge gap with AI
Content recommendations
Get specific, objective recommendations on exactly what content to generate next to maximize service efficiency.
Gap analysis
Be aware of knowledge gaps and when existing content can be fortified with new information.
Enterprise grounding
Ensure generated content is accurate and based on the unique intricacies of your systems and processes.
Content flexibility
Use free-form prompts to generate content on targeted topics of interest.
Content modification
Modify generated content to perfection using follow-up prompts before putting the content to work in your knowledge base.
Content library
Store all generated content in one centralized and secure library for future reference or refinement.
Grounded articles
Codify tribal knowledge
Our generative AI mines agent work notes and support tickets to find solutions that are unique to your workplace — turning insights into articles.
Citations
Trustworthy content
Generated articles include full citations to the source material so you can trust the content or simply ask our AI to enhance, refine, or reformat the article.
