Scale self-service with AI-generated support articles

Improve self-service

Make employee self-service a reality by accelerating the creation of useful, factual, high impact articles

Identify article gaps

Eliminate time wasted on research with AI article recommendations based on real employee demand

Generate content

Create grounded articles in an instant with AI that mines your support tickets for useful insights

Close the knowledge gap with AI

Content recommendations

Get specific, objective recommendations on exactly what content to generate next to maximize service efficiency.

Gap analysis

Be aware of knowledge gaps and when existing content can be fortified with new information.

Enterprise grounding

Ensure generated content is accurate and based on the unique intricacies of your systems and processes.

Content flexibility

Use free-form prompts to generate content on targeted topics of interest.

Content modification

Modify generated content to perfection using follow-up prompts before putting the content to work in your knowledge base.

Content library

Store all generated content in one centralized and secure library for future reference or refinement.

Grounded articles

Codify tribal knowledge

Our generative AI mines agent work notes and support tickets to find solutions that are unique to your workplace — turning insights into articles.




Trustworthy content

Generated articles include full citations to the source material so you can trust the content or simply ask our AI to enhance, refine, or reformat the article.


Turbocharge productivity across every department

Uplevel IT effectiveness

Transform IT from ticket handlers to strategic superstars focused on work that transforms the enterprise at the highest level.
Learn more about IT

Get HR out of the inbox

Enable HR to communicate updates more effectively so they can spend maximum time with those that matter most — your people.
Learn more about HR

Communicate new policies

Give your finance team a headstart in developing content securely so they can get back to crunching the numbers.
Learn more about Finance

Streamline communications

Let sellers provide synthesized information from disparate sources to deliver the best experience to prospects and customers.
Learn more about Sales

Generate marketing copy

Turn brainstorming sessions into fully fleshed marketing campaigns designed to convert and retain new business.
Learn more about Marketing

Parse technical documentation

Empower engineers to spend maximum time building rather than pouring over onerous technical papers and manuals.
Learn more about Engineering

Broadcom surfaces over 4,000 knowledge articles to its employees

By integrating scattered knowledge bases with AI, Broadcom’s employees can help themselves. See how the company resolves 57% of all issues in under a minute.

Read on

Maximize efficiency with generative AI

Request a demo

Related features


Moveworks provides rich analytics empowering app owners, service desk leaders, and C-suite executives to optimize service.
Learn more


Moveworks makes it easy to search for knowledge, files, and data across all of your business applications — all from one place.
Learn more


Moveworks gives your employee everything they need with personalized support so your team can focus on more important projects.
Learn more

Begin your journey with Moveworks' AI-generated content today



5 best practices for a better knowledge base

Download PDF

Case Study

Albemarle doubles productivity with Moveworks

See how


The complete guide to knowledge centered service

Learn more


Every question, one bot: How Moveworks finds answers across the enterprise

Read on

Bring generative AI to work

Learn how Moveworks helps employees automate tasks, find information, query data, get notifications, and create content across all your business applications.

Join our live product tour