See how Moveworks can automate your IT support.
Fixing the average IT issue takes three days.
Moveworks reduces that time to three seconds.
Trained on 75 million IT tickets, Moveworks cuts through the noise to recognize requests for software.
The bot then provisions that software autonomously, without burdening the IT team.
Moveworks uses advanced natural language understanding to chat with employees — on their terms.
Once tedious tasks, like creating and editing email distribution lists, are now painless conversations.
Moveworks tackles the toughest troubleshooting questions, no matter how employees ask for help.
By analyzing every sentence of every knowledge article, our “semantic search” finds the exact snippet with the answer.
CEO locked out of her corporate account? Moveworks will let her back in, in real time.
She doesn't even have to ask: the bot proactively alerts her when she's been locked out or her account is set to expire.
Some IT problems inevitably require people to fix, like repairing a broken laptop.
In these cases, Moveworks automatically routes the issue to the right experts — ensuring employees get support fast.
The waiting game is over.
With machine learning, Moveworks is able to improve over time, which allows it to learn how our business works, understand our local lingo, and engage with us in natural conversation.
IT issues resolved autonomously
Software access requests fulfilled by Moveworks
We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves the IT support experience while reducing costs.
IT issues resolved autonomously
Full-time equivalent handled by Moveworks
Moveworks resolves more than 30% of our IT issues, reducing the workload on our service desk and giving us more time and resources to focus on other critical business areas.
IT issues resolved autonomously
Average time for Moveworks to resolve an IT issue
The bot brings big improvements in quality of life — both for employees and for the helpdesk team.
IT issues resolved autonomously
Weeks to full deployment
Nothing came close to a truly autonomous solution until Moveworks. We didn’t have to teach it anything — it was ready to go out of the box.
IT issues resolved autonomously
Weekly active Moveworks users
As a CIO, I have to focus on making IT operations more efficient, while also creating an amazing employee experience. Moveworks enables us to do both simultaneously.
Employees successfully working remotely
Issues resolved or accelerated by Moveworks
Moveworks is addressing a third of our service tickets, with an average resolution time of less than five minutes. That’s the magic of Moveworks AI.
IT issues resolved autonomously
Employees more satisfied with IT
When you have a solution that can diagnose and resolve employees’ issues in just a few seconds, that really changes the game of IT support.
Password resets completely automated
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