Advanced AI Built for the Enterprise
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A financial services company will retrain its help desk staff to be app developers and SREs, while AI handles the grunt work for the company's call center employees.
Read on TechTarget
Help-desk tickets are regularly stranded for 72 hours while admins try to figure out what people are actually asking. Startup Moveworks is adapting natural language understanding to decipher and automate those mysterious requests.
Read on ZDNet
More tech tasks are being done by robots as businesses look to keep costs down
Read on Wall St. Journal
The three-year-old firm is coming out of stealth mode on the heels of a $30 million Series A investment from Lightspeed Venture Partners and Bain Capital with a product that can automatically complete a range of tech support chores like unlocking accounts or managing email lists.
Read on Forbes
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