Resolve I.T. issues –
instantly.

Fixing the average IT issue takes three days.

Moveworks reduces that time to three seconds.

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Our customers

With machine learning, Moveworks is able to improve over time, which allows it to learn how our business works, understand our local lingo, and engage with us in natural conversation.

Stephen Franchetti, VP of Business Technology, Slack

30%

IT issues resolved autonomously

27%

Software access requests fulfilled by Moveworks

Stephen_Franchetti_Slack

Before Moveworks, it often took two or three days to resolve a simple issue. Reducing that time to just seconds has made a huge impact on productivity, while also dramatically improving the employee experience.

Laury Miller, Senior VP and CIO, Seattle Genetics

32%

of all IT issues resolved autonomously

1K

Instant IT answers Moveworks provides per month

Laury_Miller_SeattleGenetics

We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves the IT support experience while reducing costs.

Milind Wagle, CIO, Equinix

32%

IT issues resolved autonomously

4.4

Full-time equivalent handled by Moveworks

Milind_Wagle_Equinix

Every issue Moveworks resolves means more time for us to focus on important projects. Multiply that impact by thousands of resolutions per month, and it’s clear why Moveworks has been a game changer.

Steve Phillpott, CIO, Western Digital

25

Full-time help desk agents’workload performed by Moveworks

3K

Account access issues autonomously resolved per month

Steve_Phillpott_WesternDigital

Nothing came close to a truly autonomous solution until Moveworks. We didn’t have to teach it anything — it was ready to go out of the box.

Andy Nallappan, CIO, Broadcom

55%

IT issues resolved autonomously

4.5K

Weekly active Moveworks users

Andy_Nallappan_Broadcom

Moveworks resolves more than 30% of our IT issues, reducing the workload on our service desk and giving us more time and resources to focus on other critical business areas.

Wendy M. Pfeiffer, CIO, Nutanix

54%

IT issues resolved autonomously

90%

Employee satisfaction with IT

Wendy_Pfeiffer_Nutanix

The bot brings big improvements in quality of life — both for employees and for the helpdesk team.

Russ Harris, VP Operations, AppDynamics

30%

IT issues resolved autonomously

8w

Weeks to full deployment

Russ_Harris_AppDynamics

As a CIO, I have to focus on making IT operations more efficient, while also creating an amazing employee experience. Moveworks enables us to do both simultaneously.

Prakash Kota, CIO, Autodesk

97%

Employees successfully working remotely

28%

Issues resolved or accelerated by Moveworks

Prakash_Kota_Autodesk

Moveworks is addressing a third of our service tickets, with an average resolution time of less than five minutes. That’s the magic of Moveworks AI.

Ashwin Ballal, CIO, Medallia

33%

IT issues resolved autonomously

90%

Employees more satisfied with IT

Ashwin_Ballal_Medallia

When you have a solution that can diagnose and resolve employees’ issues in just a few seconds, that really changes the game of IT support.

Mark Tonnesen, CIO, Freedom Financial

90%

Password resets completely automated

Mark_Tonnesen_Freedom_Financial

TECH SUPPORT. AUTOMATED.

Featured in...

Machine learning that resolves IT issues, in real time, from end to end

Enterprise NLU
Pre-trained Natural Language Understanding (NLU) that understands IT issues and enterprise conversations.
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Advanced Conversational AI
A dynamic conversation engine designed for IT support.
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Collective Learning
Proprietary machine learning techniques that make small data work like big data.
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Semantic Search
Fast, precise question answering powered by NLU and deep learning.
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Built for Enterprise
Secure, scalable, cloud-based issue resolution, purpose-built for the enterprise.
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See how Moveworks can automate your IT support.

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