“Nothing came close to a truly autonomous solution until Moveworks. We didn’t have to teach it anything, or write dialog flows, or create scripts — it was ready to go out-of-the-box and learned the nuances of our environment all by itself”
“Most days, more than 30 percent of our IT issues are resolved autonomously, reducing the workload on our service desk and giving us more time and resources to focus on other critical business areas”
“As a CIO, I have to focus on making IT operations more efficient. At the same time, I have to create an amazing employee experience that is intuitive and frictionless, which helps us attract and retain the best talent in the industry. Moveworks enables us to do both simultaneously”
—
Prakash Kota,
CIO
“With Moveworks, we are now using AI to automate IT, but we don’t have to hire any machine learning (ML) engineers, we don’t build any ML models, and we don’t have any ML system administrators”
“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7 and is our first form of global support for employees. Today, this AI is addressing a third of our service tickets with an average resolution time of less than 5 minutes and a NPS equivalent to a human agent. This is the magic of AI from Moveworks!”
—
Ashwin Ballal,
CIO
“When you have a solution that can diagnose and resolve employees' issues in just a few seconds, that really changes the game for IT support.”
—
Mark Tonnesen,
CIO
June 21, 2019
AI help desk software frees IT ops to take on SRE skills
A financial services company will retrain its help desk staff to be app developers and SREs, while AI handles the grunt work for the company's call center employees.
Read on TechTarget
May 24, 2019
Moveworks bets IT overload is a natural language processing problem
Help-desk tickets are regularly stranded for 72 hours while admins try to figure out what people are actually asking. Startup Moveworks is adapting natural language understanding to decipher and automate those mysterious requests.
Read on ZDNet
May 15, 2019
CIOs Turn Automation on Their Own Departments
More tech tasks are being done by robots as businesses look to keep costs down
Read on Wall St. Journal
April 17, 2019
Moveworks Raises $30 Million To Stop Employees From Hating IT
The three-year-old firm is coming out of stealth mode on the heels of a $30 million Series A investment from Lightspeed Venture Partners and Bain Capital with a product that can automatically complete a range of tech support chores like unlocking accounts or managing email lists.
Read on Forbes
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