Our number one goal with Moveworks was to make our physicians more productive. But at the same time, we’ve dramatically reduced our IT spend. We only spend about a third of what you’d expect for a company of our size and industry.
Before Moveworks, it often took two or three days to resolve a simple issue. Reducing that time to just seconds has made a huge impact on productivity, while also dramatically improving the employee experience.
We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves the IT support experience while reducing costs.
Nothing came close to a truly autonomous solution until Moveworks. We didn’t have to teach it anything — it was ready to go out of the box.
Moveworks resolves more than 30% of our IT issues, reducing the workload on our service desk and giving us more time and resources to focus on other critical business areas.
The bot brings big improvements in quality of life — both for employees and for the helpdesk team.
As a CIO, I have to focus on making IT operations more efficient, while also creating an amazing employee experience. Moveworks enables us to do both simultaneously.
Moveworks is addressing a third of our service tickets, with an average resolution time of less than five minutes. That’s the magic of Moveworks AI.
When you have a solution that can diagnose and resolve employees’ issues in just a few seconds, that really changes the game of IT support.
The shift to hybrid work has accelerated the use of artificial intelligence across the economy. In its third annual list of the most promising AI companies, Forbes shares the technology that's defining the new normal.
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