Resolve it issues –
instantly.

Fixing the average IT issue takes three days.

Moveworks reduces that time to three seconds.

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Our customers

With machine learning, Moveworks is able to improve over time, which allows it to learn how our business works, understand our local lingo, and engage with us in natural conversation.

Stephen Franchetti VP of Business Technology, Slack

30%

IT issues resolved autonomously

27%

Software access requests fulfilled by Moveworks

Stephen_Franchetti_Slack

We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves the IT support experience while reducing costs.

Milind Wagle CIO, Equinix

32%

IT issues resolved autonomously

4.4

Full-time equivalent handled by Moveworks

Milind_Wagle_Equinix

Every issue Moveworks resolves means more time for us to focus on important projects. Multiply that impact by thousands of resolutions per month, and it’s clear why Moveworks has been a game changer.

Steve Phillpott CIO, Western Digital

25

Full-time help desk agents’workload performed by Moveworks

3K

Account access issues autonomously resolved per month

Steve_Phillpott_WesternDigital

Nothing came close to a truly autonomous solution until Moveworks. We didn’t have to teach it anything — it was ready to go out of the box.

Andy Nallappan CIO, Broadcom

55%

IT issues resolved autonomously

4.5K

Weekly active Moveworks users

Andy_Nallappan_Broadcom

Moveworks resolves more than 30% of our IT issues, reducing the workload on our service desk and giving us more time and resources to focus on other critical business areas.

Wendy M. Pfeiffer CIO, Nutanix

54%

IT issues resolved autonomously

90%

Employee satisfaction with IT

Wendy_Pfeiffer_Nutanix

The bot brings big improvements in quality of life — both for employees and for the helpdesk team.

Russ Harris VP Operations, AppDynamics

30%

IT issues resolved autonomously

8w

Weeks to full deployment

Russ_Harris_AppDynamics

As a CIO, I have to focus on making IT operations more efficient, while also creating an amazing employee experience. Moveworks enables us to do both simultaneously.

Prakash Kota CIO, Autodesk

97%

Employees successfully working remotely

28%

Issues resolved or accelerated by Moveworks

Prakash_Kota_Autodesk

Moveworks is addressing a third of our service tickets, with an average resolution time of less than five minutes. That’s the magic of Moveworks AI.

Ashwin Ballal CIO, Medallia

33%

IT issues resolved autonomously

90%

Employees more satisfied with IT

Ashwin_Ballal_Medallia

When you have a solution that can diagnose and resolve employees’ issues in just a few seconds, that really changes the game of IT support.

Mark Tonnesen CIO, Freedom Financial

90%

Password resets completely automated

Mark_Tonnesen_Freedom_Financial

IT Support. Automated.

Featured in...

Machine learning that resolves IT issues, in real time, from end to end

Enterprise NLU
Pre-trained Natural Language Understanding (NLU) that understands IT issues and enterprise conversations.
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Advanced Conversational AI
A dynamic conversation engine designed for IT support.
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Collective Learning
Proprietary machine learning techniques that make small data work like big data.
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Semantic Search
Fast, precise question answering powered by NLU and deep learning.
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Built for Enterprise
Secure, scalable, cloud-based issue resolution, purpose-built for the enterprise.
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See how Moveworks can automate your IT support.

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