Resolve it issues –
instantly.

Fixing the average IT issue takes three days.

Moveworks reduces that time to three seconds.

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Our customers

Provision software in seconds — employees just ask the bot.

Trained on 75 million IT tickets, Moveworks cuts through the noise to recognize requests for software.

The bot then provisions that software autonomously, without burdening the IT team.

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Create a new distribution list with no involvement from IT.

Moveworks uses advanced natural language understanding to chat with employees — on their terms.

Once tedious tasks, like creating and editing email distribution lists, are now painless conversations.

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Deliver answers employees need — minus the filler they don’t.

Moveworks tackles the toughest troubleshooting questions, no matter how employees ask for help.

By analyzing every sentence of every knowledge article, our “semantic search” finds the exact snippet with the answer.

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Knowledge

Unlock accounts proactively, while the IT team is asleep.

CEO locked out of her corporate account? Moveworks will let her back in, in real time.

She doesn't even have to ask: the bot proactively alerts her when she's been locked out or her account is set to expire.

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If they still need a human, Moveworks knows who to call.

Some IT problems inevitably require people to fix, like repairing a broken laptop.

In these cases, Moveworks automatically routes the issue to the right experts — ensuring employees get support fast.

The waiting game is over.

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With machine learning, Moveworks is able to improve over time, which allows it to learn how our business works, understand our local lingo, and engage with us in natural conversation.

Stephen Franchetti VP of Business Technology, Slack

30%

IT issues resolved autonomously

27%

Software access requests fulfilled by Moveworks

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We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves the IT support experience while reducing costs.

Milind Wagle CIO, Equinix

32%

IT issues resolved autonomously

4.4

Full-time equivalent handled by Moveworks

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Moveworks resolves more than 30% of our IT issues, reducing the workload on our service desk and giving us more time and resources to focus on other critical business areas.

Wendy M. Pfeiffer CIO, Nutanix

35%

IT issues resolved autonomously

6S

Average time for Moveworks to resolve an IT issue

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The bot brings big improvements in quality of life — both for employees and for the helpdesk team.

Russ Harris VP Operations, AppDynamics

30%

IT issues resolved autonomously

8w

Weeks to full deployment

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Nothing came close to a truly autonomous solution until Moveworks. We didn’t have to teach it anything — it was ready to go out of the box.

Andy Nallappan CIO, Broadcom

50%

IT issues resolved autonomously

4.5K

Weekly active Moveworks users

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As a CIO, I have to focus on making IT operations more efficient, while also creating an amazing employee experience. Moveworks enables us to do both simultaneously.

Prakash Kota CIO, Autodesk

97%

Employees successfully working remotely

28%

Issues resolved or accelerated by Moveworks

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Moveworks is addressing a third of our service tickets, with an average resolution time of less than five minutes. That’s the magic of Moveworks AI.

Ashwin Ballal CIO, Medallia

33%

IT issues resolved autonomously

90%

Employees more satisfied with IT

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When you have a solution that can diagnose and resolve employees’ issues in just a few seconds, that really changes the game of IT support.

Mark Tonnesen CIO, Freedom Financial

90%

Password resets completely automated

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IT Support. Automated.

Featured in...

Machine learning that resolves IT issues, in real time, from end to end

Enterprise NLU
Pre-trained Natural Language Understanding (NLU) that understands IT issues and enterprise conversations.
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Advanced Conversational AI
A dynamic conversation engine designed for IT support.
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Collective Learning
Proprietary machine learning techniques that make small data work like big data.
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Semantic Search
Fast, precise question answering powered by NLU and deep learning.
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Built for Enterprise
Secure, scalable, cloud-based issue resolution, purpose-built for the enterprise.
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See how Moveworks can automate your IT support.

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