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How Moveworks earns and maintains trust with every customer

Enterprise-grade security and privacy

We implement rigorous measures including encryption, access controls, and compliance with data protection regulations.

Industry compliance

We prioritize compliance with global privacy laws and security standards, and have implemented measures to meet specific compliance obligations.

AI security and privacy by design

We integrate the most stringent security and privacy standards into our AI design and continuously enhance our protections with trusted, leading-edge practices.

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Enterprise-grade security and privacy

Moveworks enforces rigorous measures across the entire product lifecycle to ensure every customer's data is always secure.

 

AWS is Moveworks' cloud hosting provider

All customer data remains in its region and is never transferred elsewhere. 

Moveworks is hosted in the following AWS regions:

  • US Commercial
  • EU Commercial
  • US GovCloud
  • Canada
  • Australia
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The privacy of your data is always respected

Moveworks is committed to safeguarding all customer data through the most up-to-date and comprehensive protection measures.

Industry compliance that goes above and beyond

Strict compliance with global, regional, and industry-related privacy laws and security standards is always adhered to and measures are regularly optimized, implemented, and updated to meet additional compliance obligations as needed or requested.

ISO/IEC 27001:2013

Global standard for information security management systems

ISO/IEC 27017:2015

Code of practice for information security controls for cloud services

ISO/IEC 27018:2019

Code of practice for identifying personally identifiable information (PII)

ISO/IEC 27701:2019

Privacy information management standard supporting compliance with global privacy laws

SOC 2 Type 2

Security, confidentiality, availability, and privacy TSC

CSA Star Level 2

Enhanced security controls for cloud service providers

GDPR

Protecting data privacy rights

 

CCPA

Safeguarding consumer privacy rights

FedRAMP

Providing government-grade trust, security, and privacy

AI security and privacy by design

Moveworks applies stringent security and privacy standards to protect LLMs, including safeguards against risks such as hallucinations, disinformation, harmful content creation, data poisoning, prompt injection, and more.

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The following enterprise-grade security approaches, tools, and practices are always employed:

  • No customer data is used to train global generative models.
  • A content moderation system to filter harmful or inappropriate content, ensuring safe interactions.
  • Fact verification to optimize accuracy of information generated.
  • Prompt protection to safeguard against prompt injection attacks, enabling GenAI tools to respond accurately and securely to user inputs. This protection also helps maintain the integrity of interactions and prevents unauthorized data manipulation.
  • Query risk assessment to identify and mitigate potential risks associated with user queries.
  • A grounded knowledge system that allows us to ground our solutions with the most up-to-date and trustworthy documentation available.
  • Identity validation that relies on deterministic systems and source-of-truth methodologies for authentication and authorization, ensuring secure access to systems and data without the use of LLMs.

Reporting vulnerabilities

Moveworks’ bug bounty program

We value the security of our products and services — and we appreciate your help in keeping them safe. If you find a vulnerability in our products or services, please report it to us through our bug bounty program website.

Moveworks’ bug bounty program is open to all researchers, regardless of their experience level. We offer rewards for vulnerabilities of all severity levels, and we will work with you to ensure that your report is investigated and addressed as quickly as possible.

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Get additional technical information about security and privacy at Moveworks

Request a personalized demo or reach out to your Account Executive or Customer Success Manager to get access to our Whistic profile where you can find further details and certification reports.

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