Streamline support with an AI copilot

Employee-first experience

Simplify the support process with a Copilot that resolves employee issues, finds answers, files tickets, and tracks updates.

Eliminate L1 support tickets

Free your help desk from L1 ticket queues and give them valuable time back with autonomous resolution.

Unlock service efficiency

Empower your workforce with faster solutions, comprehensive knowledge, and friction-free support processes.

Triage Tickets

AI powered categorization with 97%+ accuracy

Our ML analyzes and processes each ticket to reach the best resolution for each employee — whether it’s an autonomous solution or a coordinated hand-off to live teams, the Copilot does it all.

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Continuous Service Improvement

Focus efforts where they matter most

Our generative AI analytics solution mines the unstructured language in your ticket data and Copilot conversations to reveal what’s really affecting your workforce.

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LLM-powered automation across all your business systems

Routing

Advanced ML models automatically route and categorize tickets — giving agents all the info they need.

Lookups

Allow employees to look up the status of one or multiple tickets for greater resolution visibility.

Updates

Automatically send notifications to employees and agents when responses or additional details are needed.

Translation

Provide two-way translation across ticket titles, descriptions, work notes, and comments to unify global teams.

Reminders

Set reminders to notify employees or agents when they haven’t followed up to keep progress on track.

Analytics

Use large language models to break down ticket data and visualize the areas of service needing strategic action.

Equinix uses Moveworks to triage across thousands of assignment groups

E-Bot assigns the tickets it can’t finish resolving to the correct subject matter experts — with the same 96% accuracy rate achieved by help desk agents.

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The generative copilot for work

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Connect to your everyday business applications

Integrations for actions feature

Related features

Approval workflows

Automatically facilitate approvals for CHG, IGA, PER, PTO, and PO requests.
Learn more

Provision management

Automate tasks into any business application by using everyday speech.
Learn more

Employee notifications

Send automatic notifications based on events triggered from any system.
Learn more

Begin your journey with Service Management

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How Toyota boosts productivity and enhances workplace satisfaction with AI

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Learn how Moveworks solved the triage challenge with AI

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Find the biggest opportunities to speed up your support process

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Connect Moveworks to your systems to build use cases for every department

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Bring generative AI to work

Learn how Moveworks helps employees automate tasks, find information, query data, get notifications, and create content across your business applications.

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