Combining agentic AI built for the enterprise with deep systems integrations and actionable analytics designed to eliminate repetitive support work, Moveworks AI Assistant platform automates your most repetitive, high-volume support services that make up a substantial amount of your helpdesk and overall operational costs. It also integrates with your existing systems and enhances the employee experience with immediate self-service. The result is faster ROI and a foundation for continued efficiency gains across your entire organization.
Six reasons why customers rely on Moveworks
Enterprise scale and trust
More than 350 leading enterprise organizations and 6+ million employees worldwide rely on Moveworks to securely automate support, accelerate workflows, and deliver consistent savings across complex environments — all while always enforcing governance and ensuring regulatory compliance.
Third-party validated ROI
Independent Total Economic Impact (TEI) studies and other industry analysts verify substantial cost savings and other business gains from Moveworks' AI-powered automation, including end-user productivity savings and ticket-handling costs, which are often cut in half — or even more.
Automated fulfillment and approvals
Substantial, ongoing cost reduction and workflow acceleration occur whenever routine and repetitive manual steps are taken out of daily processing and securely automated by Moveworks. This not only applies to IT tasks, but also ones for HR, Facilities, Finance, Procurement, Engineering, Sales, Marketing, and beyond.
Secure and deep integration with your existing systems
There is no tech replacement or overrides, Moveworks just seamlessly and securely integrates with your ITSM, identity, CMDB, and collaboration tools organization-wide, so its built-in agentic AI supercharges and accelerates performance across the board — with end-to-end automation that saves time, resources, and money.
Five in-demand customer use cases that consistently produce substantial savings
Password resets and identity access
Fully automated resets and provisioning eliminate queues, reduce help-desk interactions, and remove the need for Tier-1 staffing to handle repetitive identity tasks, which results in real ROI almost immediately.
Software access and licensing optimization
Moveworks automates access requests, surfaces duplicate or underused licenses, and routes approvals — reducing procurement waste and lowering SaaS spend through more efficient governance.
Device onboarding and provisioning
Automated workflows for provisioning, endpoint configuration, and common device troubleshooting reduce fulfillment time and enable IT staff to focus on high-value projects and more complex support.
Service orchestration across ITSM and collaboration tools
Moveworks ties into ticketing, CMDBs, and collaboration platforms to complete end-to-end tasks (ticket triage, remediation, and closure) automatically, collapsing manual handoffs and minimizing mean time to resolution (MTTR) rates and labor costs.
Cross-functional support (HR, Finance, Facilities)
By expanding automation beyond IT, Moveworks removes recurring work across functions — for example, benefits questions, expense queries, and facility access — delivering company-wide cost savings and efficiencies.
Data-driven outcomes you can count on
Rapid ticket deflection
High-volume L1 issues are resolved without human intervention, reducing ticket volume and the associated per-ticket cost. Many adopters report significant reductions in live-agent loads within weeks.
Productivity recovery
Employees spend less time waiting for support and more time on revenue-generating or mission-critical work. Independent analyses quantify material end-user productivity gains.
Better ROI for existing tools
Moveworks works with your current IT investments, increasing utilization and effectiveness of tools you already pay for rather than requiring wholesale replacements.
IT cost optimization with a strategic and customizable approach
Identify
Use analytics to find the highest-volume, highest-cost processes (passwords, app access, provisioning). Moveworks’ EXI and usage telemetry reveal where automation will yield the largest short-term wins.
Automate
Implement conversational AI workflows that resolve requests instantly and fulfill approvals programmatically. This step reduces ticket handling and cuts labor costs.
Consolidate
Reduce tool sprawl by exposing capabilities through a single AI assistant that ties into multiple backend systems, lowering OPEX for platform maintenance and training.
Improve
Track savings, employee experience, and process adoption and use those metrics to expand automation into adjacent processes (HR, Finance, Facilities, etc.). Moveworks’ analytics make the ROI transparent and amplifiable.
Build
Agent Studio and AI Agent Marketplace empower both your IT team and your developers to readily and securely deploy transformative AI agents that can solve for almost any use case and be easily customized to support even your most unique workflows.
Three reasons enterprise IT leaders love Moveworks
Being able to reallocate spend where it matters most
Cost reduction programs can be facilitated that focus on eliminating repetitive work and enabling intelligence across systems to achieve sustainable savings and scale easily — all without having to increase headcount.
Measurable benefits for both hard and soft savings
Hard savings (reduced ticket handling, headcount avoidance, etc.) are often visible very quickly and soft savings (employee productivity, developer time recovered, etc.) compound over time and justify broader adoption enterprise-wide.
Typical ROI timeline for Moveworks customers
Week 0–4
Rapid ticket deflection and measurable reduction in live-agent chats for common L1 issues. For example, within 1 month of Moveworks implementation, CVS Health experienced a 50% reduction in live agent chats benefiting IT, HR, and Procurement.
Month 1–3
Operational costs begin to fall as employee adoption escalates, automation across systems ramps up, approvals and fulfillments become increasingly reliable, and knowledge is centralized and more accessible.
Month 3–12
Tangible headcount and procurement savings emerge, license governance improves, and employee productivity gains compound into sustained lower IT spend. Independent analyses validate sustained savings over time when automation is expanded and iterated.
How to get the most ROI when deploying agentic AI
Recommended analytic approach
Combine ticket-deflection metrics, MTTR improvements, and end-user productivity estimates to model hard and soft savings. Moveworks’ EXI reporting provides the telemetry to populate each part of this model.
Phase in of use cases
Begin with basics (like password resetting), then expand to software access, device provisioning, and cross-functional HR/finance automations — then each successive wave demonstrates and increases ROI as it increasingly reduces per-user support cost.
Assumption validation testing
Validate assumptions with initial data and metrics that can be used to provide conservative savings estimates for procurement and finance stakeholders. This intel can be reinforced by third-party analyst reports from Gartner, Forrester, etc.
