Moveworks automates away the most common support issues, including resetting passwords, unlocking accounts, editing email groups, filing forms, troubleshooting devices, and much, much more. It’s the only way to eliminate the cost of these L1 issues, once and for all.
Reducing your help desk support costs often creates a frustrating employee experience, whether you implement an automated phone system or outsource to an MSP. But Moveworks delivers white-glove support, since employees describe issues to our conversational AI bot just as they would to an agent.
Help desks often invest in self-service resources, such as troubleshooting guides and hardware request forms, only to watch employees submit the same volume of tickets as before. Moveworks digs through every single resource at your company to find the best solution to each issue — so you can finally see some ROI.
Reduction in annual IT spend thanks to Moveworks at Seagen
Of support issues resolved end-to-end by Moveworks at Broadcom
Help desk agents’ work handled by Moveworks at Luminis Health
In theory, employees could solve a huge percentage of their support issues without involving the help desk — if only they knew where to look. Moveworks makes that theory a reality. Our platform serves up the most helpful solution to common requests from across your ITSM, IAM system, knowledge bases, and other tools.
When employees submit complex issues that require an expert to fix, Moveworks still speeds up the entire ticket lifecycle. Our AI chatbot handles the back-and-forth communication with employees to add comments, nudge agents, and check status, so your help desk doesn’t have to.
Large companies waste millions of dollars per year on unused software licenses — while employees who really do need a software license often wait days to get access. Moveworks lets you take back control. Our platform provisions software in seconds, obtains approval when necessary, and reclaims licenses that employees don’t need.
"We’ve had our eye on AI and ML for some time, and Moveworks is the first service that actually improves IT service delivery— delivers the right resolution faster— while reducing costs."