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AI That Acts: Our Next Chapter with ServiceNow
When we founded Moveworks in 2016, our goal was simple: take the friction out of work. At that time, using AI to enhance employee experiences was far from mainstream.
What began as a concept, using language understanding to simplify the process of getting help at work, has transformed into a trusted platform for over 350 enterprises and over 5.5 million employees globally.
Today, I’m excited to announce an important milestone in our journey. Moveworks has been acquired by ServiceNow, marking the largest acquisition in their history. Together, we aim to redefine how work gets done, turning conversation into completed work for every person and every workflow.
Why agentic AI, why now
Nearly two years ago, our team saw that while large language models (LLMs) were a significant step forward, the real transformation would come from agentic AI, systems that can search, reason, and act autonomously.
Recent data highlights just how quickly this shift is unfolding: 62% of enterprises are already experimenting with AI agents, and 96% plan to expand their use within the year. Executives are no longer asking if they should adopt agentic AI, but deciding how fast and who leads.
This momentum is expanding to new leaders. According to The New Face of AI Leadership, 78% of executives support letting strong AI agent initiatives come from anywhere in the company, not just from IT. Even more encouraging, it finds that 39% of executives believe agentic AI will create upward mobility for all employees, not just technical specialists. This is AI as an equalizer, one that expands opportunity, not restricts it.
From front-end intelligence to workflow transformation
Moveworks has earned a reputation for being ‘AI that gets work done’. Over the past two years, we have led the agentic AI landscape with our Reasoning Engine, delivering real results for customers like Siemens, Toyota, and Unilever.
We are a platform where employees can find information, automate tasks, and get instant help across IT, HR, Finance, and more. Our AI Assistant platform provides the connective infrastructure across hundreds of systems, eliminating the friction that slows employees down.
We push for continuous innovation, recently announcing:
- Scoped Assistants for specific domains for specialized, expert AI agents.
- No-code Assistant Builder, to architect and customize powerful AI Assistants.
- Headless API to embed Moveworks into any application, website, or portal.
- Enterprise Search as a powerful new interface to help employees find information across all business systems using a superior reasoning engine.
Together, our platform will help provide AI for every task, every team, and every challenge, moving beyond one-size-fits-all solutions to empower employees to 10x their work.
Why we’re joining ServiceNow
From the very beginning, ServiceNow and Moveworks have shared a vision for the future of enterprise AI to be intelligent, autonomous, and human-centered. We have been partners for eight years, already serving over 250 joint customers and proving the value of our platforms working together.
This acquisition creates an enterprise AI platform for every corner of business.
Here’s why this is transformative:
- Intuitive AI matched with powerful workflows: Moveworks brings the industry-leading conversational AI Assistant and a powerful Reasoning Engine to create an intuitive front-end experience. ServiceNow provides the world’s most trusted platform for deep orchestration, workflow automation, and AI governance on the back-end.
- AI that acts, not just summarizes: Together, we go beyond basic summaries and content generation. We deliver AI that navigates complex enterprise systems to complete tasks and turn every request into a resolution.
- Rapid enterprise AI deployment: Our combined platform helps you move beyond experimentation. We match the quick time-to-value of Moveworks with the enterprise-grade governance of ServiceNow, allowing you to deploy AI at scale, across your entire workforce, with the confidence and control you require.
By joining ServiceNow, we can accelerate our agentic strategy globally, combining our strengths in AI assistance and enterprise search with ServiceNow’s unmatched workflow automation and governance. Together, we will deliver secure, fast, end-to-end solutions for organizations across the globe.
What this means for our customers
To our 350+ enterprise customers, the 5.5 million employees that rely on us every day, and the over 250 joint customers who are already using our platforms together - thank you. You’ve shaped not only our technology, but more importantly, our deep conviction that AI only succeeds when built with people at its core.
Moveworks customers on the ServiceNow platform will see even tighter integration, unlocking full end-to-end automation across ITSM, HR, and beyond. For those who use Moveworks independently, you’ll continue to enjoy the full capabilities of the Moveworks AI Assistant, and soon, even more innovation as part of the ServiceNow ecosystem.
In the coming months, our teams will integrate, innovate, and accelerate toward a shared goal: to bring agentic AI to every corner of the enterprise.
Bill McDermott calls this acquisition a “game changer,” and I couldn’t agree more. Day one marks the starting pistol for a new AI race, one we’re running together, faster than anyone else.
