Intercept, categorize, and triage support requests, without involving the IT team. Bring all the benefits of Moveworks’ AI directly to ServiceNow or other ITSMs.
Automate ticket resolution end-to-end with seamless ITSM integration. That means your agents can work out of your ITSM — employees’ issues come right to them.
Minimize ITSM cleanup and maintenance. Our AI lets ITSM architects and developers build new workflows, without needing a team of machine learning experts.
Of password resets are completely automated at Freedom Financial
Accuracy in routing IT issues to the right experts at Equinix
Average time for Moveworks to fully resolve a support issue at Nutanix
Never troubleshoot a broken workflow again. Moveworks’ AI platform resolves tickets or routes them to exactly the right person on your service desk, intelligently and automatically.
You need to understand where your knowledge gaps are in order to prioritize what articles to write next. Once a new article has been written, Moveworks automatically ingests it — making sure your employees only see up-to-date information. When your employee has a question, our AI-powered chatbot surfaces the most relevant answer, right in your enterprise chat or web portal.
Your help desk is already overrun with requests, filing tickets shouldn’t slow them down. Our AI platform ensures tickets are properly categorized and work notes are automatically added. That means, your data stays clean and your agents stay focused on solving issues.
“We implemented our new ITSM platform to help us simplify service management. This gave us a place to queue tickets, but it didn’t help us actually resolve issues, so we started to look at AI and machine learning to help us reduce the workload on the service desk. With Moveworks, our employees get automatic support on time and at all hours.”