Tech support is famous for being slow. Employees are stuck waiting for their tech issues to get fixed, since help desk agents must resolve even routine issues by hand.
Those days are over. Moveworks handles support requests instantly and automatically, freeing up your help desk to work on the projects that matter.
Employees expect help instantly, whenever they ask. And when they can’t find what they need, they end up emailing your team.
Our AI chatbot intercepts IT issues — then resolves them right on your company’s chat platform. Every solution is relevant and secure because Moveworks understands each user’s role, location, and permissions.
As companies grow, IT teams get consumed by more and more small fires, like unlocking accounts and provisioning software.
And because Moveworks handles all of these requests, you can support rapid company growth with the same-sized help desk.
Your team spends a huge amount of time creating resources for employees to help themselves, from knowledge articles to forms to FAQs. Here’s the problem: employees don’t know where to find them.
Moveworks ensures that employees use your resources, giving them exactly the answers and forms they need directly on chat.