The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Moveworks can supercharge your ServiceNow instance with custom AI agents
A Plugin that allows you to evaluate performance of an IT Agent across several parameters including: - Tickets handled - Tickets resolved - Average time to resolution - Ticket reopen rate - SLA Adherence.
A Plugin that allows agents and support admins to identify tickets that have breached or are nearing their SLA deadlines.
A Plugin that lists open support issues with their status, assignee, and days open, and summarizes them by status, assignee, and duration.
A plugin that allows you to create tasks or sub tasks within a parent ticket.
A plugin that allows a user to query their associated assets such as laptops, headphones etc.
A plugin that provides a quick summary of an incident.
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
