The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Moveworks can supercharge your ServiceNow instance with custom AI agents
A Plugin that provides a summary of incident metrics over time, including Tickets Raised, Resolved, Avg. First Response & Resolution Time, First Contact Resolution Rate, Reopen Rate, and SLA Adherence %.
A plugin that lets you look up your primary working location.
A plugin that allows an agent to update the status of a given case.
A plugin that lets a user request software access.
A plugin that enables a user to request desk equipment.
A plugin that notifies a user when they're due for a hardware refresh.
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
