plugin
Renew Software Licenses On Time
60-day before renewal, combine usage (Okta), support history, and cost to draft the renewal recommendation, then open the PO workflow.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
IDEA
IDEA
plugin
Auto-Provision Debug Access for Incidents
When a severe incident is created in ServiceNow, this agent identifies impacted systems, notifies the on-call engineer, requests temporary access from their director, and grants access automatically — enabling a faster time to resolution.
VALIDATED
plugin
Summarize a Customer Issue
A plugin that allows the user to summarize a customer issue in ServiceNow.
TEMPLATE
plugin
Add a User to an Assignment Group
A plugins that allows the assignment group admin to add a user to the group.
IDEA
plugin
Nudge Ticket Assignee
A plugin that nudges assignees about tickets that haven't been updated in a given time period.
TEMPLATE
plugin
Incident Metrics Summary
A Plugin that provides a summary of incident metrics over time, including Tickets Raised, Resolved, Avg. First Response & Resolution Time, First Contact Resolution Rate, Reopen Rate, and SLA Adherence %.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
