plugin
Summarize Ticket History & Activity
A Plugin that provides support leads with a TLDR summary of ticket activity and agent actions, based on comments and updates.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
GUIDE
TEMPLATE
plugin
Review IT Agent's Performance Over Time
A Plugin that allows you to evaluate performance of an IT Agent across several parameters including: - Tickets handled - Tickets resolved - Average time to resolution - Ticket reopen rate - SLA Adherence.
TEMPLATE
plugin
Look Up My Assets
A plugin that allows a user to query their associated assets such as laptops, headphones etc.
TEMPLATE
plugin
Monitor SLA Compliance for Tickets
A Plugin that allows agents and support admins to identify tickets that have breached or are nearing their SLA deadlines.
TEMPLATE
plugin
Summarize an Incident
A plugin that provides a quick summary of an incident.
TEMPLATE
plugin
Open Tickets Summary
A Plugin that lists open support issues with their status, assignee, and days open, and summarizes them by status, assignee, and duration.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
