The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Moveworks can supercharge your ServiceNow instance with custom AI agents
A plugin that detects inactive software usage triggers the agent to message the user and confirm if the license is still needed. If not, the agent automatically deprovisions it, reducing wasted spend and freeing up budget without manual tracking or approvals.
A plugin that groups incidents by assignment_group over the past year and calculates the month-over-month growth rate.
A plugin that suggests appropriate categories and sub-categories for a raised incident.
A plugin that allows the creation of appropriate change requests from incidents.
A plugins that allows the assignment group admin to add a user to the group.
When a severe incident is created in ServiceNow, this agent identifies impacted systems, notifies the on-call engineer, requests temporary access from their director, and grants access automatically — enabling a faster time to resolution.
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
