plugin
Approve or Reject a Draft Knowledge Article
A plugin that allows users to approve or reject draft knowledge articles under their approval.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
TEMPLATE
IDEA
plugin
Auto-Provision Debug Access for Incidents
When a severe incident is created in ServiceNow, this agent identifies impacted systems, notifies the on-call engineer, requests temporary access from their director, and grants access automatically — enabling a faster time to resolution.
TEMPLATE
plugin
Find Suspended Incidents Assigned To My Assignment Group
A plugin that allows users to identify all suspended cases assigned to their group.
IDEA
plugin
Look up Incident Growth by Assignment Group
A plugin that groups incidents by assignment_group over the past year and calculates the month-over-month growth rate.
GUIDE
plugin
Remind Approvers To Take Action
A plugin that reminds users about pending ServiceNow approvals.
VALIDATED
plugin
Summarize a Customer Issue
A plugin that allows the user to summarize a customer issue in ServiceNow.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
