plugin
Summarize Ticket History & Activity
A Plugin that provides support leads with a TLDR summary of ticket activity and agent actions, based on comments and updates.
Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
In-Chat Form Filling
Approval Notifications
Catalog Items
Knowledge Articles
PDF
DOC
PPT
URL handoff
In-Chat
User Ingestion
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
GUIDE
TEMPLATE
plugin
Request New Badge
A plugin that allows an employee to request a badge to access the office.
TEMPLATE
plugin
Find Cases Assigned To Me
A plugin that lists all cases assigned assigned to an employee.
IDEA
plugin
Look up Computer Refresh Date
A plugin that lets employees find out when their computer needs to be refreshed.
GUIDE
plugin
Find Company p1 Outages
A plugin that swiftly shows any outages or service disruptions for employees to be aware of.
TEMPLATE
plugin
Monitor SLA Compliance for Tickets
A Plugin that allows agents and support admins to identify tickets that have breached or are nearing their SLA deadlines.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
