Independent study finds instant IT and HR issue resolution, enhanced productivity, and streamlined communication saves Moveworks customers $11.5 million over three years.
June 06, 2023 09:00 AM Eastern Daylight Time
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Moveworks, the leading conversational AI platform for the enterprise, today announced the findings from the Total Economic Impact™ of the Moveworks conversational AI platform. The commissioned study, conducted by Forrester Consulting, focused on Moveworks’ out-of-the-box solutions for IT and HR, and revealed a three-year ROI of 256%. Based on interviews of five Moveworks customers, the study found the composite organization benefited by $11.5 million over three years — with a payback period of less than a year.
Before using Moveworks, organizations faced significant challenges with their existing employee support channels — like email, phone, and department-specific portals — which couldn't keep up with their fast-growing workforces. The combination of increasing service desk costs, limited self-service options, unscalable legacy environments, and slow manual processes led to a flood of requests, longer response times, and decreased employee productivity.
That’s where Moveworks’ out-of-the-box solutions come in. Moveworks commissioned Forrester Consulting to perform a TEI™ study and evaluate the financial benefits of customers adopting its conversational AI platform across IT, HR, finance, and approvals use cases. The study assumes the composite organization has Moveworks for IT, Moveworks for HR, and Employee Comms in place with around 30,000 employees, and growing at 3% annually. Key findings include:
The study also highlights many qualitative benefits for organizations using Moveworks’ out-of-the-box solutions — like enhanced employee experience, scalability while avoiding costs, improved knowledge visibility, and potential for increased revenue. The customers interviewed provided the following insights:
"Conversational AI has evolved from a nice-to-have to an essential tool for successful businesses," said Kerman Lau, vice president of finance at Moveworks. "The results from the Moveworks TEI study prove exactly that. The impact of conversational AI extends far beyond simply enhancing the employee experience — it significantly improves efficiency, increases productivity, and frees up valuable time to focus on strategic tasks that drive the business forward."
While Moveworks’ conversational AI solutions can extend to any department, this study primarily focuses on the tangible benefits observed in IT and HR — which include reduced support costs, enhanced support resolution times, heightened end-user productivity, and an improved employee experience.
A virtual fireside chat to discuss the results of the TEI study will be held on Wednesday, June 21, 2023, at 9am PT featuring guest speaker and Forrester Analyst, Will McKeon-White. To register, please visit: https://www.moveworks.com/us/en/resources/webinars/moveworks-total-economic-impact-webinar-with-forrester
To read the full Moveworks TEI™ study, please visit: https://www.moveworks.com/us/en/resources/reports/moveworks-total-economic-impact-report-by-forrester
To request a demo of Moveworks, visit: https://www.moveworks.com/request-demo
Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. The modern workday is full of disruptions, from IT issues to HR updates to policy changes. Moveworks understands exactly what employees need and provides the right solution in seconds, using conversational AI built for the enterprise. Our platform allows customers like DocuSign, Hearst, Broadcom, Autodesk, Equinix, and Palo Alto Networks to move forward on what matters.