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Identify employee support initiatives that deliver impact
Reveal the truth
Uncover hidden insights in support tickets and AI Assistant conversations with analytics that mine the raw, unstructured language.
Focus on impact
Rapidly identify initiatives that drive the business forward through AI-generated recommendations.
Track performance
Measure your AI Assistant's impact across employee groups, services, apps, locations, and more.
AI Assistant Analytics
Measure the value of your AI Assistant
Track the capabilities, features, and resources that employees find valuable. Drill down by employee cohorts, services, apps, and issue clusters.
Continuous Service Improvement
Focus on impactful projects
Our AI reveals what employees are really asking for, what's slowing them down, and which automations or content will unblock the workforce.
LLM-powered insights and recommendations
AI categorization
Drill down into the app and service issues discovered by AI in your unique data.
Recommendations
Identify high-impact automation, content, and process improvements at the click of a button.
Benchmarks
Compare service performance over time and benchmark against similar organizations.
AI Assistant dashboard
Explore and explain the impact of your AI Assistant.
Knowledge gaps
Understand the content employees find valuable and identify the articles you should write next.
Executive insights
Summarize the most important charts and data for your leadership team.
