2023 is a make-or-break time to be an IT leader. The world shifted to a hybrid work model and organizations were left scrambling. This is the year that employees start to thrive in this new world — and as an IT leader, you’re responsible for their success. There are a lot of things you can do to help your employees thrive, but what’s going to be the most impactful?
To help you answer these questions, we’re going to summarize what industry-leading organizations across the world have been doing and which ones you can implement today.
By the end of this report, you’ll know exactly what your 2023 should look like for your IT team — including benchmarks to evaluate your current performance against.
You will also walk away with the understanding of:
- Definitive ways to support your hybrid workplace
- Why knowledge-centered service is the only way to organize your knowledge
- How service desk automation can transform your organization and enable self-service