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PAIN POINT
In today's digital-first world, traditional, disconnected support models are falling short. Slow feedback loops, survey fatigue, and siloed data make it impossible to get work done easily. This leads to burnout, low engagement, and high churn. These countless hours lost are more than just an inconvenience. They’re a significant drag on productivity and a clear sign that your internal systems aren't optimally working together for your workforce.
Think about all the moments that can slow your entire workforce down:
"What's the PTO policy for out-of-country contractors?"
— a simple question that becomes a 3-day email chain
"Why isn’t my laptop working?"
— a support ticket that takes days to get a response
"How do I submit an expense report?"
— an employee wasting time trying to find the right system
OUR SOLUTION
An intuitive employee experience with AI that understands enterprise
Find the right answers instantly and automate tasks easily
With this powerful enablement from the outset, you ensure an exceptional employee experience that always drives productivity, retention, and innovation. It’s the sum of every interaction an employee has with your organization — from their first day on the job to the everyday tools and support systems they rely on for every workflow.
Take the work out of busywork
It’s part of a highly integrated platform that acts as a single digital front door to getting work done by eliminating digital barriers. Instantly connect employees to the information, tools, and support they need, whenever and wherever they need it — across all your apps, systems, and work surfaces — enterprise-wide.
Anticipate and provide solutions before they become problems
Moveworks AI Assistant platform analyzes unstructured data from support tickets and other sources to uncover the root cause of issues, giving you an unparalleled view of your workforce’s daily struggles. Take your findings to Moveworks AI Agent Marketplace to find the right agents or Agent Studio to easily build customizable agents to solve for any use case.
One agentic AI platform that uplevels the entire employee experience
Moveworks AI Assistant
Using natural language via one intuitive interface that works wherever you work (e.g., web, chat, intranet, etc.), employees can easily search for anything, get the answers they need instantly, and automate tasks across apps. It’s powered by a sophisticated Reasoning Engine that understands intent, nuance, and learns from every interaction.
Personalized support
The Moveworks platform understands context, language, and user intent, providing personalized, 24/7 support in multiple languages, tailored to each employee's role and location. Specialized AI Assistants can master more granular terminology, unique workflows, and decision making.
The results: A more engaged, productive, and loyal workforce
A strong employee experience isn't a "nice-to-have" — it's a core business strategy. With Moveworks, you can expect:
Increased employee productivity
Engaged employees are more productive — and with streamlined workflows and instant access to information, they can focus on what matters most.
Higher employee retention
Employees who feel heard, supported, and set up for success are less likely to leave. A supportive company culture builds trust and loyalty, reducing costly turnover.
Enhanced employee engagement
When your technology feels intuitive and supportive, employees feel more connected to their work and more aligned with company goals.
Reduced operational costs
By automating support and enabling self-service, we can significantly decrease the burden on your IT and HR teams to reallocate resources for higher-value initiatives.
Six distinctive benefits that differentiate the employee experience
24/7 availability
Moveworks AI Assistant is available around the clock, ensuring that employees receive support whenever they need it. This constant availability helps maintain productivity and minimizes downtime.
Personalized support
Moveworks Reasoning Engine learns from interactions to provide personalized responses and solutions tailored to individual employee needs. This ever-evolving customization progressively enhances user satisfaction and engagement.
Streamlined communication
By integrating with various communication platforms, Moveworks facilitates smooth and efficient communication across teams. It helps in managing workflows and ensures that important information is easily accessible.
Proactive assistance
Employee needs are anticipated by analyzing patterns and trends with a sophisticated agentic AI platform that proactively offers solutions and suggestions, helping employees stay ahead of potential issues before they become time-consuming problems.
Enhanced collaboration
By providing quick access to information and resources, collaboration among team members is facilitated, supporting a culture of knowledge sharing and collective problem-solving.
Continuous improvement
Moveworks continuously evolves by learning from new data and feedback with upgrades that are automatic, ensuring the employee experience is always heading in the right direction.
Some common use cases that make every employee’s work life easier
IT support automation
Example: An employee at a large tech company needs urgent access to a specific software tool. The AI Assistant quickly processes the request, verifies permissions, and grants access within minutes, eliminating the need for a lengthy IT ticket process.
HR query resolution
Example: During open enrollment, employees have numerous questions about their benefits. The AI Assistant provides instant answers to common queries, such as coverage details and enrollment deadlines, substantially reducing the workload on the HR team.
Onboarding new employees
Example: A new hire at a financial services firm uses the AI Assistant to navigate the onboarding process, accessing training materials, and setting up necessary accounts without having to contact HR.
Proactive system alerts
Example: The AI Assistant detects an employee is running low on laptop disk space and offers a variety of options to autonomously resolve the impending issue, before it becomes a more time-consuming problem.
100+ Real World Use Cases of Agentic AI for the Enterprise
Discover 100+ enterprise AI agent use cases and learn how agentic AI delivers automation that’s dynamic, scalable, and built to last.
Customers reveal how Moveworks uplifts and revolutionizes employee experience
“My job is to empower our digital workforce with the tools and technologies they need to perform at their best. With Moveworks' sophisticated NLU and Employee Experience Insights, we have meaningful and actionable data to turn thousands of requests into an efficient plan of action — and a best-in-class employee experience.”
CIO
Databricks
“Moveworks was able to automate a significant amount of the work and speed up the mean time to resolution for our employees. They resolved over 8000 tickets for us last year and helped accelerate another 4000, which, from a bottom line standpoint, actually saved us over 40% in costs. So we saved about $1.4 million in services last year.”
CIO
West Monroe
“We have employees all around the world. Keeping everyone informed is about delivering relevant messages and letting them take action, without leaving Teams. That’s how Moveworks takes our comms strategy to the next level.”
AVP of Compute Services
Verisk
“Since we’ve implemented Moveworks, people expect things to happen faster. Moveworks AI Assistant helps people through natural conversation just like an agent would — but at the speed of AI.”
CIO
Unity
Five ways Moveworks ensures everyone’s employee experience is optimal
Personalized support on day one
Moveworks AI Assistant is an onboarding buddy on everyone's first day of work. It sets you up for success — it is able to send welcome messages and guided tours, provide access to the right tools, help everyone learn about new coworkers, and quickly help new hires gain institutional knowledge to accelerate ramp-up time. Personalized, proactive support increases new-hire time-to-productivity and drives an early feeling of accomplishment and belonging.
Better communication drives better EX
Organizations can send targeted, actionable messages directly to employees via the Moveworks AI Assistant. Admins can send hyper-targeted messages to specific groups or individuals and include calls to action too. At the same time, employees can always interact with the AI Assistant for clarification, making communication two-way and more effective and ensuring the right people get the right information at the right time.
Employees quickly get the answers they need
Enable employees to quickly find what they need internally across disparate, disconnected business systems and externally through powerful Enterprise Search capabilities. Democratized access to the right information instantly breaks down silos of tribal knowledge — so both new hires and new stakeholders can quickly get up to speed on complex projects.
Produce much more with GenAI productivity boost features
Make your workflows up to 90% more efficient by allowing your employees to leverage powerful GenAI to generate ideas, research topics, and summarize confidential info in an enterprise-secure, company approved environment — always securely and with easily adaptive enterprise-grade governance.
Support at scale throughout the employee journey
Employees help themselves — reducing the need for case filing, lowering support costs, and avoiding approval slowdowns. Similarly, employees feel empowered by the level of transparency and information access, and your team can rest assured that Moveworks will respect permissioning and role authentication — so no one sees anything they're not provisioned for.
