Moveworks uses AI to instantly fix employees’ account issues, whether their passwords are set to expire or they’re already locked out.
Our bot eliminates downtime for employees — while also scratching tasks off the IT to-do list.
Moveworks proactively messages employees on the enterprise messaging tool when they’re locked out.
Our bot then securely restores access to the locked account by integrating with IDAM systems like Active Directory and Okta, with no help desk involvement.
Employees can reset their passwords by asking the bot for help in plain English, thanks to Moveworks’ advanced natural language understanding (NLU).
Large enterprises typically handle several thousand password issues every month. That means thousands fewer IT tickets to worry about with Moveworks.
When employees’ credentials expire unexpectedly, their workflows come to a screeching halt.
But Moveworks keeps track of password expiration dates on your behalf — and intelligently sends employees reminders to pre-empt future problems.
For organizations that rely on multi-factor authentication (MFA) for added security, resetting MFA tokens can be a hassle.
With Moveworks, however, step-by-step instructions for MFA changes are just one message away.
We get it: you’re way too busy to remember when your contractor’s credentials expire.
That’s why Moveworks sends you a timely reminder straight on your messaging tool — letting both you and your contractor get back to work.
Let’s face it: no one wants to spend the day unlocking accounts. Thankfully, the Moveworks bot takes care of 100% of password resets and expiration reminders for our service desk.Kurt Perkins, Director of Digital Workplace Experience, Equinix