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Moveworks makes it easy for employees to edit existing email groups and create new ones, without any help from the service desk.
As a conversational AI chatbot that’s purpose-built for the enterprise, Moveworks knows exactly which groups to modify — even when you forget the name.
Powered by advanced natural language understanding (NLU), Moveworks identifies requests to create new email groups. Our bot then fulfills the request by integrating with Active Directory, Exchange Online, and other email systems.
Once a time-consuming hassle, creating a distribution list is now the fastest part of the workday.
Most chatbots play a game of Twenty Questions with employees to figure out what they want. But with Moveworks, all it takes is one message to instantly edit an email group.
Our advanced NLU recognizes when users are trying to edit a group, identifies all the right people and addresses, then resolves the issue in seconds.
Moveworks leverages “fuzzy matching” and other machine learning techniques to identify nicknames, overcome typos, and disambiguate abbreviations.
That means employees can talk to the bot exactly how they’d talk to the service desk — and expect the same result.
Moveworks doesn’t just create and edit email lists in seconds; our bot also learns your company’s organizational structure to keep your communications secure.
We use an intelligent, role-based trust mechanism, ensuring that every employee can access the email groups they need, but not the ones they don’t.
Bottom line: Email groups are now effortless.
Our partnership with Moveworks has enabled us to deliver a level of automation that many people don’t realize is possible.Ashwin Ballal, Chief Information Officer, Medallia