How more than 25,000 AkzoNobel employees are leveraging Moveworks

The Problem

In 2023, AkzoNobel embarked on an IT transformation journey to enhance product experience, improve business processes, and elevate how people work. The CIO’s mandate was clear: bring AI into the organization to drive employee productivity and operational efficiency. Among other goals, the company sought to deploy enterprise search, along with providing secure access to ChatGPT.

To do that, the company sought to give employees one central window — inside Microsoft Teams — to access information, automate tasks, and work securely. Alongside enterprise search, AkzoNobel needed to enable safe access to ChatGPT under strict compliance and governance, ensuring sensitive information remained protected and data was not used to train external models.

The Solution

 Xara, a Moveworks Agentic AI Assistant, rolled out to all employees

AkzoNobel evaluated four other vendors before selecting Moveworks for its Agentic AI capabilities, integrations, scalability, and enterprise-grade security. A conversation with Broadcom — an existing Moveworks customer — validated the decision. Broadcom achieved results with just half of a full-time employee's time where competitors required 25–40. That efficiency and scalability sealed the deal.

AkzoNobel’s security, compliance, and European works councils quickly cleared Moveworks, a milestone, given the company’s strict regulatory standards. Deployment was fast: “We gave Moveworks access on a Thursday evening and by Tuesday morning, we were testing ServiceNow,” recalls Malabika Mukherjee, Architect for Automation & Touchless. “The native skills, security compliance, and solid encryption process of the Moveworks AI Assistant are incredible.”

In December 2023, AkzoNobel launched Xara — its Moveworks Agentic AI Assistant — powered by the Moveworks Reasoning Engine. This core technology combines the world’s most advanced LLMs with Moveworks’ proprietary model, MoveLM™, to understand complex requests, plan intelligently, and take action. Agents within the platform orchestrate end-to-end workflows securely and autonomously.

The Result

Leading IT transformation at scale while logging an 87% CSAT score.

With over 9,000 employees using Moveworks on day one, AkzoNobel’s transformation was off to a fast start. Within weeks, CSAT hit 87% — a record high. Mean time to resolution (MTTR) dropped by 40–50%, delivering major productivity gains. Today, more than 25,000 employees rely on Xara to find information, automate workflows, and take action — from password resets to campaign distribution lists.

Top use cases include:

·   Distribution list creation (150+ tickets per month)

·   ServiceNow ticketing within Microsoft Teams

·   Secure ChatGPT access with enterprise guardrails

·   Unified enterprise search across marketing and design assets

What began as an IT initiative now spans every department, with 72% adoption and rising. AkzoNobel is expanding its use of the Moveworks Agent Studio to automate tasks like printer setup, Outlook reloads, Windows password

Looking forward

AkzoNobel’s Employee Experience Insights (EXI) provide full visibility into employee support metrics, enabling teams to track key experience indicators, monitor trends, and optimize performance across departments and geographies. With leadership buy-in, creative engagement tactics, and a strong adoption strategy, AkzoNobel expects to reach 80% adoption by the end of FY 2025. The company continues to expand automation and insights through the Moveworks Agentic AI platform — empowering every employee to work smarter, faster, and more sustainably.