Customer Story
How Leidos drives productivity at federal scale with Moveworks AI
Leidos enables employees to resolve issues instantly by taking action across systems with Moveworks AI Assistant, improving productivity and support experience at federal scale.
MTTR
Reduced from hours → minutes
Company overview
Leidos is a Fortune 500® technology innovator addressing global challenges in national security, health, and other critical sectors. With 47,000 employees worldwide and $16.7 billion in annual revenue for fiscal year 2025, Leidos operates at a massive enterprise scale while maintaining strict federal security and compliance standards.
Challenge
Problem : Problem: Supporting highly complex operations at scale
Leidos’ support environment spans hundreds of mission-critical programs and enterprise applications, each governed by rigorous federal compliance requirements. Delivering a responsive employee experience across this ecosystem while maintaining security and agility was a constant challenge.
Providing support across Leidos’ enterprise required:
Managing hundreds of enterprise applications
Adhering to stringent federal compliance standards
Enabling productivity across a global workforce
As expectations for faster, more intuitive support grew, Leidos needed an enterprise-ready AI platform that could securely integrate across systems, reduce manual effort, and help employees resolve issues without navigating fragmented tools or submitting tickets.
Solution: Going from question to execution — inside a single conversation
In October 2023, Leidos introduced Iris, an AI assistant powered by Moveworks’ advanced agentic AI platform.
The platform combines generative AI and agentic AI with AI agents and deep system integrations to help automate support workflows securely at enterprise scale. From day one, Iris began resolving issues proactively — often before they became tickets — reducing manual effort for both employees and support teams.
By integrating directly into Microsoft Teams, Iris allows employees to ask questions in natural language, search for information and receive answers and take action directly within the flow of work. The AI assistant can retrieve knowledge, trigger workflows such as account access or approvals, and connect employees to the right resources across systems, all within a single conversation.
Result: Turning employee experience into a productivity driver
Leidos’ deployment of their agentic AI assistant dramatically reduced mean time to resolution (MTTR) from hours to days while improving employee productivity and satisfaction.
IT issues deflected monthly
of employees using AI for support
answers/month
hours saved/month
Looking forward
Leidos plans to expand their use of the Moveworks platform and has already identified more than 100 use cases. The company aims to build more adaptive workflows that scale across programs and business units while maintaining the security and compliance standards required for federal operations.
As adoption grows, Leidos will continue evolving their support model to improve efficiency, enhance employee productivity, and deliver mission-critical service at scale.