Slow IT support limits the productivity of your workforce. An employee submits, on average, 1.1 IT tickets per month, with a typical wait time of five hours before an agent sees the ticket, and three days before it’s resolved. More than 60% of these tickets could be resolved entirely by AI.
Moveworks delivers resolution from day one and gets smarter with every interaction. Employees chat with the Moveworks bot in everyday language in Microsoft Teams. The bot resolves issues instantly through its integrations with ITSM systems like ServiceNow and Jira, as well as Microsoft products like Active Directory, Azure AD, Office 365, System Center Orchestrator. The bot answers questions using knowledge drawn from Microsoft SharePoint, Confluence, or other knowledge bases.
In this data sheet, learn how:
Microsoft Teams can become the unified IT support hub
Enterprises can demonstrate messaging benefits to employees and grow Microsoft Teams adoption
To improve employee experience by delivering support in seconds, not days