Keep employees productive with a self-service support experience that actually resolves their requests. Moveworks solves routine issues autonomously so your IT service desk can focus on the projects that matter.
Help employees easily find the information they’re looking for, without overwhelming the service desk with mundane questions. Automatically surface the most relevant snippets of information from your knowledge base.
Keep your service desk focused on important projects that have a high impact on your business. As your organization grows, AI can resolve an increasing number of tickets, automatically — no additional headcount required.
(And counting) of IT issues resolved autonomously at Broadcom
Help desk agents’ work handled by Moveworks at Luminis Health
Employee satisfaction with the Moveworks bot at Procore
Never manually route a ticket again. Our AI platform ensures that users’ tickets are properly categorized, sent to the right service desk agent, and automatically resolved. Because Moveworks takes care of all the busy work, we cut resolution times in half, even for high-touch issues.
Your team spends a huge amount of time creating resources for employees to help themselves, from knowledge articles to forms to FAQs. Here’s the problem: Employees don’t know where to find them. Moveworks ensures that employees actually use your resources, giving them exactly the answers and forms they need directly on chat.
Let Moveworks automatically solve your employees’ most common and repetitive issues. That way, you can keep your agents focused on the high-value projects that help move the needle for your business.
“Because of all the time Moveworks opened up for my team, I’ve been able to refocus L1 agents. Instead of spending time working through routine questions, they can become knowledge creators and subject matter experts.”