Moveworks powers the best places to work

Free up your IT service desk while automatically providing instant support at scale

Deliver personalized IT support, 24/7.

Keep employees productive with a self-service support experience that actually resolves their requests. Moveworks solves routine issues autonomously so your IT service desk can focus on the projects that matter.

Give your employees everything they need.

Help employees easily find the information they’re looking for, without overwhelming the service desk with mundane questions. Automatically surface the most relevant snippets of information from your knowledge base.

Let your IT team focus on important projects.

Keep your service desk focused on important projects that have a high impact on your business. As your organization grows, AI can resolve an increasing number of tickets, automatically — no additional headcount required.

75K

(And counting) of IT issues resolved autonomously at Broadcom

25

Help desk agents’ work handled by Moveworks at Western Digital

98

Employee satisfaction with the Moveworks bot at Procore

Instantly route and solve employees’ tickets

Never manually route a ticket again. Our AI platform ensures that users’ tickets are properly categorized, sent to the right service desk agent, and automatically resolved. Because Moveworks takes care of all the busy work, we cut resolution times in half, even for high-touch issues.

  • Respond to tickets in real time
  • Automate ticket routing and triaging
  • Categorize tickets without back-and-forth between IT and employees

Put all your resources in one place

Your team spends a huge amount of time creating resources for employees to help themselves, from knowledge articles to forms to FAQs. Here’s the problem: Employees don’t know where to find them. Moveworks ensures that employees actually use your resources, giving them exactly the answers and forms they need directly on chat.

  • Surface relevant snippets of information
  • Fill service catalog forms in chat
  • Easily access knowledge base articles

Create the most impactful IT service desk

Let Moveworks automatically solve your employees’ most common and repetitive issues. That way, you can keep your agents focused on the high-value projects that help move the needle for your business.

  • Reset passwords
  • Unlock accounts and devices
  • Manage access requests

Build a fully automated support desk

Western Digital uses Moveworks to perform the workload of 25 full-time help desk agents

Western Digital has redefined what success looks like for an IT organization, allowing its employees to eliminate the tech support delays that stall most other companies. As a result, it has reached 96% employee satisfaction with the service desk.

Learn from the best

“Because of all the time Moveworks opened up for my team, I’ve been able to refocus L1 agents. Instead of spending time working through routine questions, they can become knowledge creators and subject matter experts.”

Donald Small

Director of IT Service Management, loanDepot

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