How to Build a Better Knowledge Base

Every IT leader wants to build a world-class service desk. Yet few know how to create the comprehensive knowledge base that’s needed to answer employees’ tech questions automatically.

In this webinar, Stanley Toh, Head of End-User Services at Broadcom, dives deep into how Broadcom transformed its knowledge base — allowing employees to answer their troubleshooting and policy questions instantly with AI.

You’ll learn:

• How to bring your knowledge to life using the latest enterprise search techniques
• Why enterprise messaging tools like Slack and Microsoft Teams are the ideal channel for IT support
• How to identify gaps in your knowledge base based on employee demand