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The Moveworks story
Created in 2016 on the premise of IT service transformation, our founders recognized a common, fundamental problem with enterprise operations — excessive time lost due to resolving routine support requests. They realized most issues could be easily resolved with agentic AI that has a better understanding of natural, conversational language.
Every workplace interaction, every support ticket, and every business process is fundamentally about understanding and being able to execute on basic communication. By developing a sophisticated, but more straightforward AI platform architecture that truly understands this kind of language, a highly effective, efficient, and transformational solution was born that could easily automate support across the entire enterprise.
As more customers experienced substantial ROI and real business value from Moveworks for IT, we discovered something even more fundamental — this wasn't just an IT solution. Almost every department, team, and employee suffers from the same excessive time lost with trying to find the right information right away and the need to fully automate tasks.
Today, we reach across all domains to resolve employee issues at scale. Whether it's IT, HR, Finance, Sales, Marketing, Legal, Facilities, or any other mission-critical teams, Moveworks delivers AI that gets work done for everyone, organiziation-wide with AI agents that can solve for almost any business process. What started as a mission to uplevel IT support has evolved into a highly advanced and comprehensive AI Assistant platform, now serving over 350 leading enterprise companies and supporting over 5 million workers worldwide.
What drives us
These 7 guiding principles shape our culture, drive our innovation, and define how we serve our customers.
Excellence
Every day, we strive to build on our solutions, customer experience, and feedback. This ensures our products are always evolving and deliver more value with each interaction.
Ownership
Every challenge is a shared responsibility. We achieve success as a team, with each member thinking beyond their job description to make a more lasting impact.
Action
We embrace a bias toward action, recognizing that progress often requires making informed decisions with partial information. At Moveworks, ensuring strong solutions is better than waiting for perfection.
Execution
We are builders at heart. We build with urgency, prioritizing and focusing impact. For us, doing it today is always better than waiting for tomorrow.
Transparency
We foster a culture of openness, sharing both successes and failures. At Moveworks, information flows freely and input from everyone is always valued.
Growth mindset
Constant feedback is essential to more impactful, effective, and meaningful growth for us. We're committed to helping each other reach our collective goals and improve our processes every day.
Speed
We believe responsive communication is crucial to success. By over-indexing on communication, we ensure no one is left waiting — whether they're team members or customers.
Our customers
Moveworks delivers agentic AI with substantial ROI for today’s leading enterprises including Toyota, Instacart, CVS Health, Marriott, HP, GitHub, Hearst, Databricks, and Micron to empower over 5 million employees around the world.
"Moveworks has enabled significant productivity improvements across our company. Very responsive to customer needs and open to feedback and suggestions on their roadmap."
CIO in the Manufacturing Industry gives Moveworks Platform 5/5 Rating in Gartner Peer Insights™ Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management) Market. Read the full review here: https://gtnr.io/iNjQPYLSo #gartnerpeerinsights
Disclaimer: Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Award-winning innovations and culture
Moveworks recognition
Our unique approach to delivering an intuitive enterprise AI platform that combines context-aware search and end-to-end task automation continues to garner great recognition, attention, and accolades across the industry as does our highly supportive and rewarding work culture, benefits, and environment.
Our investors
Moveworks has raised $315 million in funding at a $2.1 billion valuation.
Our offices
Moveworks is a unified global company with offices all around the world — from San Francisco to Bangalore
Mountain View, CA | HQ
1400 Terra Bella Avenue
Mountain View, CA 94043
San Francisco, CA
221 Main Street
Suite 780
San Francisco, CA 94105
Austin, TX
515 Congress Ave
Suite 1212
Austin, TX 78701
New York City, NY
915 Broadway, Suite 503
New York, NY 10010
Bangalore, India
Pebble Beach
Embassy Golf Links Business Park,
Bengaluru, Karnataka 560071
