Bolt supercharges support for employees
In June 2020, Procore launched its Moveworks bot, known internally as Bolt. An AI chatbot that lives on Slack, Bolt provides one extremely simple place for employees to get help, whether they’re locked out of their account, need access to software, or want to edit an email group.
Even when employees don’t submit their tech issues to Bolt, the bot intercepts their requests and jumps in when it can help—automatically handling emails and forms sent to the IT team. Procore had a vision of transforming Slack into a one-stop shop for support, and Bolt made that vision a reality.
“Bolt comes in clutch,” said Jenn Doblado, a Service Desk Specialist at Procore. “Employees know that they can get quick answers with Moveworks, which means I spend less time troubleshooting. The team is ready to send everyone to Bolt.”
Breaking ground on the future of support
By introducing a single jumping-off point for IT help, Moveworks has transformed Procore’s support process for good. And LeBoeuf’s team is continually inspired to automate new processes and offload more work to the bot.
“My team is always excited to increase Bolt’s impact, whether that means adding new capabilities to the bot or creating content behind the scenes,” commented LeBoeuf. “They see an opportunity to work on more challenging transformation projects and develop their own skills, with the bot handling the day-to-day issues automatically.”
LeBoeuf and his team look forward to seeing Bolt deployed in new ways to help other department service desks, like HR or facilities management. It’s this collaborative relationship between employees and technology that, for LeBoeuf, will propel Procore to new heights:
“Agents and AI working together—that’s the future.”
Bolt
