of password resets are completely automated at Achieve
is the average time for Moveworks to fully resolve a support issue at Nutanix
accuracy in routing IT issues to the right experts at Equinix
The traditional IT service desk wasn’t built for the pace of modern work. Ticket volume climbs. Resolution times stall. Employees wait and your IT team is buried in repetitive tasks that AI can easily solve.
This isn’t just another chatbot. It’s an intuitive solution for the modern enterprise and the front door for every employee’s IT asks, completing basic requests entirely on its own — quickly and securely.
Moveworks orchestrates workflows across ITSM, identity providers, endpoint management, monitoring tools, and more — updating records and maintaining full audit trails automatically. No portals. No queues. No guesswork.
Available 24/7 in Slack, Teams, web, or mobile, so every employee can easily:
The traditional IT Helpdesk is hitting a wall. For years, organizations have chased "automation" — macros, basic chatbots, and static scripts — only to find that while work gets done faster, ticket volume never stops growing.
Moveworks AI Assistant learns from every interaction, adapts on the fly, and gets work done securely — all within enterprise guardrails and role-based permissions — so you can shift the paradigm from automation to agency.
While legacy tools often cannot take action or work well outside of one ecosystem of apps, Moveworks leverages a highly sophisticated Reasoning Engine to understand nuanced intent, plan multi-step resolutions, and act autonomously across all your systems. When an employee relays, “My laptop won’t connect to VPN,” it doesn’t just surface a “how-to” article or stop at suggestions, it actually acts to resolve each particular issue by:
Leading enterprises trust Moveworks to transform their IT service desk from an excessively expensive cost center into a cost-savings productivity engine, resulting in staggering stats from global organizations across the entire enterprise business sector.
Unleash the power of AIOps across all your ITSM tools. Moveworks delivers hundreds of out-of-the-box use cases that provide immediate cost takeouts and time back for your Tier 1 and Tier 2 teams.
Let’s be clear: Moveworks doesn’t replace your ITSM — it makes it smarter. Whether you run ServiceNow, Jira, Freshservice, or a hybrid environment, Moveworks simply bridges all your systems to reason and act end-to-end across them. It allows you to turn your ITSM platform into a highly secure, task-completing juggernaut — not just a system of record or information source.
Modern enterprises don’t live in one tool. Neither does Moveworks. An issue might begin in Slack, depend on data from ServiceNow, require identity validation in Okta, and resolve via Intune. Moveworks AI Assistant becomes the connective tissue of your entire enterprise tech stack, reasoning across any number of systems at once.
Moveworks doesn’t replace your investment in platforms like ServiceNow, Jira, or Freshservice — it supercharges them. It turns your systems of record into systems of action. It’s agentic AI that enables you to uplevel all your IT operations by always delivering:
AI that doesn't just create a ticket — it parses ambiguous input to find the true root cause of any issue and devises the best plan to solve for it autonomously or adapt and escalate as needed.
The AI Assistant doesn't just point to a knowledge article — it can usually execute the fix, whether that’s provisioning software, resetting a VPN, or updating a CMDB entry.
Moveworks bridges the gap. It can diagnose an incident in Datadog, check a configuration in ServiceNow, and update a bug in Jira — all in a single conversation.
Autonomy without oversight isn’t innovation — it’s risk. IT leaders gain full visibility into automation coverage, deflection rates, SLA performance, and ROI — all from one platform so you can move fast, but always be compliant. Moveworks is designed for enterprise control, always relying on:
Triage in seconds. Resolve L1 and L2 tickets automatically. Cut MTTR dramatically. Reduce escalations. Increase employee satisfaction. Moveworks provides the AI Assistant that makes it all possible with AI agents that can solve for both common use cases and unique workflows.
Moveworks sits on top of your ITSM — unifying systems, accelerating resolution, and improving employee experience — all with enterprise-grade governance and security. This is ITSM automation evolved. Automation shouldn’t stop at predefined workflows. With Agent Studio, IT teams can build custom AI agents that support:
ITSM is the proving ground for agentic AI with structured tickets, clear workflows, and defined SLAs. It’s the perfect environment for AI agents to reason and act. But once you unlock autonomous resolution there, the model can easily expand into many other areas, including:
