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of employees helped by Moveworks
Founded in 1971, Verisk Analytics is one of the world’s leading data analytics companies. It works with firms across industries—from energy to finance to logistics—and empowers them to make decisions informed by a comprehensive understanding of their risks. The company now serves organizations in 34 countries and is valued at approximately $30 billion, as of July 2021.
Integrating and supporting so many globally dispersed employees is an enormous undertaking. The company’s challenge was to create the same, simple support experience for its entire workforce—allowing its people to get help fast and spend more time on high-value work.
In August 2020, Verisk rolled out Moveworks, known as Vic to its employees. Vic is an advanced AI chatbot available inside Microsoft Teams, Verisk’s hub for collaboration. By deeply understanding employees’ requests with AI, Vic maps each one to the right solution, whether it’s a snippet from a troubleshooting guide, a form to order new hardware, or a map of the company headquarters. Vic intercepts emails, tickets, and forms sent to the help desk and then solves the requests automatically.
Most chatbots struggle to hold a natural conversation without following a script, but thanks to the Moveworks Intelligence Engine™, Vic can seamlessly shift gears when a user switches to a new topic, rather than relying on a pre-scripted dialog.
“Moveworks is a chatbot that made me go ‘yes’ right away,” said David Lewis, AVP of Compute Services at Verisk, “and it’s been a great journey ever since.”
Vic
