How Verisk reinvented employee engagement with agentic AI

Problem: Important updates weren’t reaching the right employees in time

Operating across 34 countries, Verisk’s top priority was keeping employees aligned during constant organizational change. As the company integrated acquisitions and adapted to hybrid work, policies, tools, and workflows evolved rapidly. But traditional mass communication channels made it difficult to ensure critical updates reached the right people at the right time. At the same time, broad, all-company messages frequently created noise instead of clarity, overwhelming staff with information that wasn’t relevant to their role or location.

These communication gaps created downstream pressure for IT. When employees lacked context or clear next steps, they turned to the help desk for answers. Support teams were flooded with repetitive questions, stretching already limited capacity and increasing resolution times. 

As Verisk continued to grow globally, leadership recognized that a reactive, email-first model could not scale. The company needed a smarter, more targeted approach — one that could deliver actionable updates instantly, personalize communications across time zones, and reduce friction for both employees and support teams.

Solution: Moveworks brings improved employee engagement to Verisk

In August 2020, Verisk launched the Moveworks AI Assistant — known internally as Vic — to transform how employees access information and receive support. Embedded directly within Microsoft Teams, the Assistant understands natural language and is able to automatically resolves requests by surfacing the right solution, whether it’s guidance from a policy document, a form for new hardware, or a relevant article from Verisk’s knowledge base. The Assistant also intercepts emails, tickets, and forms, enabling employees to receive fast, consistent responses regardless of how they initiate a request.

Beyond support, Verisk began using its AI Assistant to deliver targeted, interactive communications to specific audiences instead of relying on mass email broadcasts. Updates are routed only to employees who need them, reducing inbox clutter and improving engagement across global time zones. The AI Assistant proactively notifies employees about time-sensitive actions — such as expiring passwords — and guides new hires through onboarding steps during acquisitions. By combining conversational automation with personalized outreach, Verisk shifted from reactive communication to a proactive engagement model designed to scale with its global workforce.

Result: Verisk moves together in the face of change

With their AI Assistant, Verisk has replaced static mass emails with interactive, personalized communications delivered directly in Teams — where employees already work. 

Instead of struggling to find updates or ask questions, employees can take action instantly through the Assistant. And for a global company spanning multiple time zones, being able to schedule messages by region helps to ensure no one that misses a critical update. Now there’s faster onboarding for employees joining through acquisitions across the UK, Spain, and Asia-Pacific. Today the Moveworks AI Assistant has become the first place employees go for clarity.

Verisk now operates with a unified communication and support strategy — scaling globally without sacrificing speed or employee experience.

Measurable impact includes:

Looking forward

Verisk continues to expand how it uses its AI Assistant to support its global workforce. As the company integrates more teams and evolves its hybrid model, the AI Assistant will remain central to delivering relevant updates, proactive support, and a consistent employee experience worldwide.