The first machine learning system built to understand every support issue in every language.
- Structures & annotates natural language
- Accurately predicts the importance of each word
- Probabilistically determines the request’s true intent
- Constantly learns from employee feedback
Every support issue is unique. Our system is designed to figure out what employees need, no matter how they phrase their requests.
When employees ask for help, they explain symptoms: My screen turned blue. I think I need the link to the security training. Where can I find 401k information? The ambiguity of these requests makes it difficult for a computer to step in. How can a machine intelligently separate the signal from the noise?
Language Core™ is an AI-powered system that treats every question as complex words and phrases with different context and intent, not just as clusters of keywords. Several models are used to break down employee language, taking in every piece of relevant information to decide how to best resolve issues and determine exactly what the employee needs in real time.