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Moveworks routes complicated support requests to the right expert or group — with 96% accuracy.
Using a bespoke machine learning model created for every single customer, our platform learns to distinguish between thousands of assignment groups. Now, issues start getting solved the moment they’re submitted.
On average, L1 service desks take 5 hours to read and then route employees’ support issues. But Moveworks automatically sends each issue to the correct assignment group within 30 seconds.
Our platform makes your queue disappear. Employees spend less time waiting for help — and more time on what matters.
Service desk agents have to remember hundreds or even thousands of assignment groups, which means that misrouted tickets are inevitable.
This is a problem made for machine learning. Our custom classification models are 96% accurate at routine tickets, and they never stop improving.
Every issue that Moveworks routes is work saved for the service desk. For large companies, that frees up millions of dollars to reallocate toward high impact projects.