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content-author-bio-photo-brianna-blacet

Senior Content Marketing Manager

Brianna is a strategist and storyteller with a background in science and technology journalism and more than a decade of experience in B2B content marketing, including at Splunk, VMware, and Cisco. She’s built high-performing content programs across cybersecurity, emerging tech, and AI. Her writing has appeared in national publications and under the bylines of Fortune 100 executives. She is also the author of three books. She holds a master’s degree in Science and Technology Journalism from New York University, as well as an MBA with a concentration in marketing.

Latest articles by Brianna

How Does AI Increase Productivity in the Workplace?

How Does AI Increase Productivity in the Workplace?

Learn how agentic AI increases productivity by automating workflows, reducing busywork, and ultimately drives measurable results for enterprise teams.
How Enterprise Automation Transforms Modern Workflows

How Enterprise Automation Transforms Modern Workflows

Learn how enterprise automation transforms workflows, enabling scalable orchestration, agentic AI, and end-to-end efficiency across complex enterprise systems.
Helpdesk Metrics: How Top IT Teams Beat Support Benchmarks

Helpdesk Metrics: How Top IT Teams Beat Support Benchmarks

Learn which helpdesk metrics matter most, how AI leaders outperform benchmarks, and how to improve MTTR, approvals, and support efficiency with enterprise AI.
Enterprise AI Use Cases Transforming Work in 2026

Enterprise AI Use Cases Transforming Work in 2026

Explore the top enterprise AI use cases across IT, HR, finance, and government — with real deployment examples that show what's possible today.
Generative AI Use Cases Transforming the Enterprise

Generative AI Use Cases Transforming the Enterprise

Explore the most impactful generative AI use cases for enterprise teams — with real customer outcomes across IT, HR, and Finance to help you build the case for AI.
Why Agentic AI Is Redefining Enterprise Automation

Why Agentic AI Is Redefining Enterprise Automation

Learn how agentic AI enterprise platforms are transforming workflows, automating complex tasks, and enabling secure, scalable AI across the enterprise.
Enterprise AI Agent Types Explained: A Full Guide

Enterprise AI Agent Types Explained: A Full Guide

Explore the 4 AI agent types, from reactive to specialist, and see how each type automates enterprise workflows across IT, HR, sales, and finance teams.
What Is an AI Assistant? Benefits, Types & Use Cases

What Is an AI Assistant? Benefits, Types & Use Cases

Learn what is an AI assistant, how it works, and why leading enterprises use AI assistants to automate workflows, cut costs, and boost productivity.
Agentic AI in HR: From Case Deflection to Full Resolution

Agentic AI in HR: From Case Deflection to Full Resolution

Learn how agentic AI is transforming work for HR teams and the organizations they support.