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Streamline support with an AI copilot
LLM-powered automation across all your business systems
Routing
Advanced machine learning models automatically route and categorize tickets into the right assignment groups — giving agents all the info they need.
Lookups
Allow employees to look up the status of one or multiple tickets with everyday language.
Updates
Automatically send notifications to employees and agents when a response is required.
Translation
Provide two-way translation across ticket titles, short descriptions, long descriptions, work notes, and comments.
Reminders
Set reminders to notify employees or agents when they haven’t followed up on a response.
Analytics
Use large language models to break down ticket data and visualize the areas of service that need the most improvement.
Triage Tickets
AI powered categorization with 97%+ accuracy
Our ML models analyze every ticket that lands in your ticketing system so we can get it to the right team within seconds — even if it's not submitted through our Copilot.
Continous Service Improvement
Focus on the highest impact initiatives
Our powerful AI analytics solution mines the unstructured language in your ticket data and copilot conversations to reveal the most pressing issues for your workforce.
Connect to your everyday business applications
