At Moveworks, our vision is to make getting help at work as easy as possible. But to make that vision a reality, we had to recognize that every employee has different habits when it comes to solving their support issues. Some prefer to submit a form through an IT portal. Some will directly email a colleague on the HR team. And some might ask the entire company for help on a public Slack channel.
Because employees look for help in all these different places, deploying support automation is all the more challenging.
In this data sheet, learn how Moveworks omnichannel support:
Provids support in the chat platform employees are actively using to create a one-stop shop for self-service
How Moveworks’ Channel Resolver can jump into conversations on public channels to provide reactive support reducing the burden on IT Teams to read and monitor all messages
Offers the same chat experience on web portals for employees that prefer enterprise portals as their primary support channel
Intercepts issues no matter where they are submitted and surfaces a solution directly in the employee’s preferred channel