Resideo’s Rapid AI-Powered Service Desk Success

Wednesday, July 31, 2024 at 8am PT

Resideo, a leading global manufacturer and developer of technology-driven products and components, made a strategic decision to move to an AI service desk model. They had two months to execute on this and landed on Moveworks to be the foundational element of logging tickets, providing autonomous resolution, and triaging tickets.

Resideo didn't crawl, walk or run – they did it overnight! Join Patrick Girtz, IT Director at Resideo to learn why he believes AI innovation is the future of support, how he was able to achieve results so fast, and why Moveworks enables the team to work on more impactful work.

What You'll Learn:

  • How Resideo achieved a seamless transition to a fully digital service desk in record time

  • The advantages of an AI-driven model for IT support

  • Lessons to consider when looking into leveraging AI for employee support

Don't miss this opportunity to learn from Resideo’s innovative approach to IT support. Register now to secure your spot!


Patrick Girtz

Senior Director of IT Service Delivery, Service Management, Service Desk