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Moveworks tackles employees’ toughest tech questions by providing the exact answer they need — bringing your knowledge base to life.
Powered by our first-of-its-kind Semantic Search, the Moveworks bot connects the symptoms of an IT issue to the right solution. Instantly.
Moveworks immediately answers employees’ questions, whether they’re troubleshooting an error message or forgot the new work-from-home policy.
Rather than linking to a full article, our Semantic Search system provides just the most relevant snippet, allowing employees to get back to work.
Many companies rely on more than one knowledge repository. But when the right answer might live on SharePoint or Confluence, Guru or ServiceNow, your coworkers will give up and email the service desk.
By searching through every knowledge article across your company, Moveworks connects those repositories with a single solution. The search for troubleshooting help is over.
The same question doesn’t always have the same answer: factors like an employees’ location, department, seniority, and security permissions all determine what she needs to know.
Unlike all other enterprise search systems, Semantic Search intelligently surfaces information by understanding this context. Employees get the answers they’d expect from an expert — with the speed of a chatbot.
Beyond the articles in your existing knowledge base, the Moveworks bot also pulls answers from trusted external repositories. If there’s a solution, our AI will track it down.
Once you’re ready to refine your own knowledge base, our Performance Insights Dashboards shed light on topics where employees want more information, allowing you to fill in the gaps.
The natural language approach definitely makes it easier to gain adoption, since most employees don’t use IT terms. Moveworks is the only solution I’ve seen that connects the symptoms employees describe to the right solution. That part is the secret sauce.Laury Miller, Senior VP and CIO, Seagen