Moveworks automates every stage of the IT ticket lifecycle, from triaging the ticket to updating status to closing out the issue.
When tech issues take forever to fix, it’s usually because they involve multiple conversations between employees and service desks. But by handling this back-and-forth over chat, Moveworks resolves issues faster — while freeing up the IT team.
Moveworks solves common IT issues instantly, but when expert help is needed, our bot routes requests to the right assignment group.
Many companies have hundreds or even thousands of assignment groups, meaning that service desk agents struggle to determine where to route issues. Moveworks does that heavy lifting automatically — with 96% precision.
Moveworks converses directly with employees to clarify their IT issues, avoiding long back-and-forths with the help desk.
Whether these issues require context or business justification, employees can add comments in seconds, straight on their preferred chat platform.
Thanks to Moveworks’ holistic understanding of each user, our bot allows employees to check the status of their requests, without remembering the ticket number or contacting IT.
Agents no longer have to act on every single step to resolution. Now, whether it’s a status update or approval request, Moveworks autonomously notifies the employee via chat.
Moveworks keeps tabs on every IT issue at the same time, intelligently sending reminders to reduce ticket aging.
Staying on top of thousands of tech problems is overwhelming for the help desk. But AI continuously moves tickets toward resolution, taking the burden off the IT team.
If an employee no longer needs help, our bot closes the ticket to prevent redundant work.
From updating employees to nudging agents to closing tickets, Moveworks makes IT support seamless — every step of the way.
One of the things I use Moveworks for, quite frequently, is inquiring on the status of my open tickets, and that’s something any employee can do instantly. The bot takes care of the communication for us — freeing up my team to work on bigger value-add work.Russ Harris, VP operations, AppDynamics