Technology

Our platform understands the meaning, relevance and context of enterprise language. We know how sentence syntax changes the meaning of words. And how conversation context shifts the meaning of a sentence. We know the language we use at work is different from what we use at home. And that symptoms and solutions are described differently. Powered by Collective Learning, the Moveworks NLU system understands the hidden meaning behind enterprise language, and it’s what makes our conversational AI the best in the enterprise.

Our stateless conversation engine is built from the ground up to help employees complete tasks in the enterprise. It adapts dynamically to changes in the conversation flow so employees won’t get frustrated or stuck in loops. We use natural language to diagnose issues, identify the optimal resolution method, disambiguate complex requests and keep employees notified as we complete tasks and resolve issues. The Moveworks conversation engine already understands enterprise IT requests and requires no scripting, no training and no conversation design.

With every interaction, from every employee, at each customer, our system gets smarter. For everyone. Constantly. We achieve this through a machine learning process called collective learning. First, we break down language into generalized machine learning features. Next, we consolidate features from many small data sets into one massive data set. Big enough to fuel the deep neural networks that generate our machine learning models. This is why our models will always outperform models trained on just your data. And it’s why Moveworks gets more accurate every day.

Moveworks finds precise answers from deep within existing knowledge articles, documents and FAQs. The Moveworks Semantic Search system leverages a rich understanding of enterprise language and context to find the most relevant match for an employee's request. Instead of providing links to articles, Moveworks Semantic Search goes deep into the content to find the exact paragraph or procedure to resolve an issue.

Built to meet the security and privacy standards of the world's largest enterprises, Moveworks is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates many different resolution skills to take action, complete tasks, retrieve information and find answers. Deep integrations into core enterprise systems, such as IT Service Management, Identity & Access Management, Knowledge, Email, Workflow Automation, Facilities Management and Enterprise Messaging platforms enable Moveworks to resolve issues end to end.