Platform Overview
The Moveworks enterprise AI platform combines intelligent, context-aware Enterprise Search with end-to-end workflow automation via the Moveworks AI Assistant. It empowers employees with self-service, finding answers instantly, and automating tasks across business apps — all powered by a sophisticated Reasoning Engine that understands context, thinks like a human, and adapts to specialized needs — all the while enforcing governance and ensuring security. In addition, Moveworks Agent Studio enables easy-to-build, customizable AI agents to solve for any use case, while AI Agent Marketplace allows developers to securely install and deploy pre-built groups of AI agents designed to uplevel everyday-to-complex enterprise business initiatives.
Moveworks stands out through its Reasoning Engine — a modular agentic AI system that doesn't just answer questions, it plans and executes complex workflows across your entire tech stack. You get out-of-the-box value from day one with hundreds of built-in use cases that work without model tuning or scripting, enterprise-grade security with FedRAMP, SOC 2 Type 2, and ISO certifications, governed extensibility with intuitive tools for developers, program owners, and employees to build both pre-built and customizable AI agents, and real-time analytics to track impact and continuously improve AI effectiveness. In addition, the Moveworks platform is omnichannel so it works wherever the employee is working — chat, web, intranet, service portals, etc. — and in over 100 languages.
The Moveworks platform solves for countless use cases across IT, HR, Finance, Sales, Marketing, Engineering, and much more. Employees can search instantly across business apps with context-aware results tailored to their role, region, and/or language; automate tasks end-to-end like password resets, expense report submissions, meeting scheduling, and document retrieval; get guided solutions through complex workflows with enterprise-grade, agentic AI that adapts to follow-up questions and clarifications; and employ specialized assistants and AI agents built for specific teams, departments, and workflows.
Chat, web, intranet, service portals, mobile, etc. — and in over 100 languages.
Moveworks complements ServiceNow services and workflow automations by serving as a highly intelligent and interconnected interface that bridges the entire employee experience across ServiceNow support systems and other business apps. The Moveworks platform is now part of ServiceNow, giving customers an integrated solution that enhances ITSM, HRSD, Finance, other workflow automations, and much more.
Moveworks AI Overview
Native AI features within many enterprise platforms are designed to enhance workflows within that specific system, whereas Moveworks is built to work securely across all of an organization's systems simultaneously. This governed, cross-functional capability is what allows Moveworks to serve as a true enterprise AI front door for your entire workforce. An employee can ask a single question and receive the right answer instantly with source citations or execute governed action end-to-end that spans multiple platforms without ever needing to know where the information lives. For companies running complex, multi-system environments, this distinction is transformational in that it acts as a super agent or super app for all things AI related, which maximizes both efficiency and productivity organization-wide.
Moveworks uses a model-agnostic, multi-LLM architecture. Rather than relying on a single provider or model, Moveworks continuously applies the models best suited to different tasks across the platform. That helps customers benefit from model improvements over time without needing to migrate platforms or rebuild workflows.
At the core of the platform is the Moveworks Reasoning Engine. It doesn’t just generate text — it interprets a user’s goal, forms a plan, executes the right tools or plugins, evaluates the result, and adapts as needed. That means the value of Moveworks comes from the combination of reasoning, orchestration, and enterprise context — not from any single model alone.
The Reasoning Engine
The Reasoning Engine is an advanced agentic AI system that orchestrates enterprise-ready large language models (LLMs) and built-in tools to autonomously understand, plan, execute, and adapt to complete any employee request — securely and end-to-end. It uses a modular agentic architecture where different specialized models handle specific tasks, allowing the platform to break down complex requests into manageable steps and execute them sequentially across interconnected and disconnected systems.
The Reasoning Engine operates through four key capabilities: Modular agentic architecture where multiple models, each designed for specific tasks, work together to handle complex workflows; accelerated problem-solving where the system identifies employee goals, breaks down intricate issues into smaller steps, and executes each step by selecting the right plugin or tool; responsive reasoning where regardless of how an employee phrases their request, the engine leverages sophisticated LLMs to provide clear, accurate, and effective responses; and continuous optimization where Moveworks automatically upgrades the Reasoning Engine with more advanced models and the latest agentic AI techniques.
No. The Moveworks platform works out-of-the-box without model tuning, scripting, dialog flows, or prompt chaining. You hit the ground running with hundreds of built-in use cases that deliver value immediately.
Moveworks works in over 100 languages, delivering localized answers and responses tailored to each employee's preferred language.
Core Capabilities
The Moveworks AI Assistant is your primary interface to Moveworks. It understands context, reasons like a human, and works across all your existing apps to deliver fast, accurate, context-aware search; end-to-end task automation; adaptive responses that improve with follow-up questions; and conversation in over 100 languages.
Moveworks Enterprise Search delivers instant, context-aware answers across all your business apps tailored to each employee's role, region, language, and access permissions. Unlike keyword-based search, it understands intent and returns the most relevant information, whether it's stored in ServiceNow, Slack, SharePoint, or any other system you use.
Moveworks Agent Studio is a low/pro-code environment for developers to design, test, and scale intelligent AI agents without relying on fragmented tools or cumbersome workflows. Developers can build agents for any domain (HR, IT, Finance, and beyond), design and test logic iteratively, get best-practice guidance from Agent Architect, extend their agent stack with installable plugins from the Marketplace, and bring custom tooling with MCP plugins or customizable templates. Every AI agent leverages the Moveworks Reasoning Engine and security guardrails, making them both reliable and production-ready immediately.
The AI Agent Marketplace is a curated library of ready-to-use, production-proof AI agents that are customizable and free to install. Marketplace agents speed up time-to-deploy with quick connector setup and MCP integration, eliminating lengthy development cycles for common use cases.
Generic AI tools often lack enterprise context. Moveworks is designed to learn and understand the language, systems, and rules unique to your organization.
Moveworks AI Assistant can recognize company-specific terminology, acronyms, and custom entity names, and it adapts responses based on employee attributes, permissions, policies, and connected systems. That allows Moveworks to give answers and take actions that align with how your business actually works — not just how a generic model would respond.
This means Moveworks can:
Understand enterprise-specific language and synonyms used by your teams
Respect your existing approval flows, access controls, and business rules
Deliver more relevant results over time as usage patterns and enterprise context evolve
And that’s why Moveworks can handle complex, multi-step workflows across enterprise systems far more effectively than a typical, generic AI assistant.
Every AI response respects your enterprise access controls. Moveworks knows who can access what and enforces those permissions at every step, ensuring employees only see information they're authorized to view. This enterprise-grade security approach applies to all features—from search results to automated task execution.
Extensibility and AI agent building
Yes. Agent Studio enables developers to build custom agents for almost any business need. These customizable AI agents can solve for specific use cases across HR, IT, Finance, Facilities, Sales, Marketing, Engineering, or wherever you need them. Every AI agent inherits Moveworks' Reasoning Engine and security guardrails, making them reliable and production-ready immediately.
Moveworks is built for three audiences: Developers can use Agent Studio to design, test, and scale intelligent AI agents without wrestling with fragmented tools; program owners and executives can use Admin Setup and AI Assistant Insights to configure the AI Assistant, manage deployments, and track impact; and employees can use Assistant Builder (coming soon), a no-code workspace for creating tailored assistants without writing code.
Assistant Builder is a no-code workspace coming soon that turns everyday employees into citizen developers. Users can create Specialized Assistants to automate specific tasks by simply describing what they need — selecting content sources, prebuilt plugins, and user-allow lists without writing code.
Moveworks Specialized Assistants deliver task-level search and action, conversation-triggered and built by employees to address and solve for their most unique, role-based needs.
The Moveworks platform is built to plug into the enterprise tech stack most organizations already have in place, with integrations across the most widely used platforms in IT, HR, Finance, and beyond. Moveworks delivers hundreds of plugins and connectors to simplify setup across your enterprise. You can use ready-made integrations with widely-used apps (ServiceNow, Salesforce, Workday, Microsoft 365, and more), build custom integrations with MCP (Model Context Protocol) plugins, and leverage low/no-code frameworks for seamless system-wide interconnectivity. This means organizations do not need to rip and replace existing systems — Moveworks sits on top of them, acting as the intelligent layer that ties everything together.
Yes. The Conversations API lets you embed Moveworks into your own applications, giving you a unified AI-powered experience across your digital ecosystem.
Analytics and insights
Moveworks provides real-time analytics that help you understand your AI deployment's impact. You can uncover usage trends with Employee Experience Insights to see what employees are asking, what's working, and where gaps exist; track metrics by department, use case, or time period to identify improvement opportunities; measure resolution rates to understand how many employee requests are being resolved without human intervention; monitor sentiment to understand employee satisfaction with AI responses; and benchmark performance to optimize your AI Assistant's effectiveness over time.
Yes. Through Admin Setup, administrators can configure which metrics to track, set custom thresholds, and create reports tailored to their organization's needs.
Analytics enable you to identify the most common employee requests and optimize those use cases, spot workflows that need improvement or additional customization, monitor adoption across teams and departments, measure ROI and business impact of your AI investment, and continuously refine your AI Assistant based on real usage patterns.
Security and compliance
Yes. Moveworks employs the most rigorous security protocols including encryption, access controls, and compliance with the latest data protection regulations. The platform is built with security at every layer — from how it handles data to how it controls who can access what.
Moveworks enforces role-based access controls at the platform level, meaning that when an employee submits a request, the AI only surfaces information and completes actions that the employee is already permitted to access within the connected systems. This ensures that sensitive data — such as HR records, financial information, or executive communications — is never inadvertently exposed through the AI interface. The Moveworks platform is built to meet or exceed the most rigorous enterprise compliance standards and regulations, including FedRAMP, SOC 2 Type 2, GDPR, and CCPA, giving both security and compliance teams confidence that the deployment meets their collective and selective requirements.
AI governance refers to the controls and oversight organizations use to ensure AI operates safely, securely, and in alignment with business rules. Moveworks supports enterprise governance through a combination of permissions, auditability, and workflow controls.
The Moveworks platform is purpose-built to:
Enforce relevant source-system permissions and access controls for supported use cases and connected systems
Provide audit logs, permissions change logs, and approval audit trails for relevant actions and access events
Support approval workflows for sensitive tasks in supported systems such as ServiceNow
Moveworks also maintains security certifications and attestations including SOC 2 Type 2 and ISO 27001, ISO 27017, ISO 27018, ISO 27701, and more. This comprehensive approach ensures you can deploy AI at scale while maintaining full visibility and control over how it operates within your organization.
Moveworks holds multiple industry certifications: FedRAMP (for federal government use cases), SOC 2 Type 2 (for service organization security), ISO/IEC 27001:2013 (information security management), ISO/IEC 27017:2015 (cloud security), ISO/IEC 27018:2019 (cloud privacy), ISO/IEC 27701:2019 (privacy information management), CSA Star Level 2 (cloud security), GDPR (general data protection), and CCPA (California consumer privacy) For the most up-to-date list, visit the Moveworks security page.
Yes. Moveworks uses encryption for data in transit and at rest. All communication is secured, and sensitive information is protected according to industry standards.
Moveworks is designed with privacy by default. The platform respects access control policies to ensure employees only see information they're authorized to view, complies with GDPR, CCPA, and other global privacy regulations, allows organizations to control data retention and deletion policies, and never uses employee data to train models without explicit consent.
Yes. With FedRAMP certification, SOC 2 Type 2, and multiple ISO standards, Moveworks is suitable for use in highly regulated industries including financial services, healthcare, and government.
Implementation and support
Moveworks is designed for rapid deployment. With out-of-the-box use cases that work immediately, many organizations see value 6-8 weeks Custom configurations and additional integrations can be built iteratively without delaying initial launch.
Moveworks offers comprehensive support through Help Docs (detailed guides and troubleshooting), Community (where Moveworks users can connect and share best practices), Academy (training resources and certification programs), and Professional Services (expert guidance on deployment, integration, and optimization).
Yes. Moveworks is designed to be extensible. You can build custom AI agents with Agent Studio, create specialized assistants for specific teams or departments, integrate with your unique business systems, configure the platform to match your terminology and workflows, and customize your AI Assistant's appearance and behavior through Admin Setup.
ROI from Moveworks typically comes from a combination of reduced IT and HR ticket volume, faster mean time to resolution (MTTR) times, and improved workforce productivity at scale. Organizations also realize cost savings by consolidating multiple point solutions into a single platform, reducing the overhead of managing and maintaining disparate AI tools across departments. The Employee Experience Insights capability within the platform gives stakeholders real-time visibility into usage trends and performance, making it easier to quantify impact and continuously optimize the deployment over time.
For ServiceNow Customers
Moveworks deepens ServiceNow's value by serving as an intelligent interface that brings AI capabilities to every workflow. For example, ServiceNow customers can resolve ITSM requests faster through the AI Assistant, automate HR processes like benefits enrollment and time-off requests, improve employee experience across all ServiceNow modules, extend ServiceNow's reach to employees who don't regularly log into the system, and build custom agents in Agent Studio that integrate with ServiceNow data and workflows.
Yes. ServiceNow acquired Moveworks in late 2025, and already the Moveworks platform is now deeply integrated into ServiceNow's platform and enterprise AI strategy, ensuring that both Moveworks and ServiceNow customers benefit from continued collective innovation and always-enhancing integrations that are designed to work better together.
No. Moveworks enhances ServiceNow by making it more intelligent and accessible. Together, they provide a comprehensive solution for enterprise service delivery, organization-wide automations, and ensuring the ultimate employee experience.