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MOVEWORKS FOR SERVICENOW CUSTOMERS

The AI front door to work — for your entire workforce

Search and act across all your apps and ServiceNow workflows with one agentic AI Assistant platform that delivers the ultimate employee experience, supports every team, and solves every business objective — from everyday tasks to big work.

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We need AI that can handle the complexity of healthcare while maintaining compliance and security for our 300,000 colleagues across IT, HR, and procurement. The goal is to automate repetitive tasks so our teams can focus on delivering outstanding care and experiences to the 185 million people we serve.
Alan Rosa

CISO and SVP, Infrastructure and Operations, CVS Health

Empower every employee. Accelerate your business.

With Moveworks and ServiceNow working together as one, your workforce will have everything they need to get work done.
Provide secure, governed, and personalized enterprise AI for everyone that instantly finds user-generated content across systems (Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50+ others) and fully automates tasks end-to-end — with specialized assistants and agents that solve for any use case.

Employees today need AI that not only answers, but acts.

The challenge is enterprise systems are siloed, integrations are disjointed or subpar, and all aspects of work — from daily to-do’s to major projects — are riddled with workflow roadblocks and limited, ineffective AI that can’t produce desired outcomes.

Turn simple to complex requests into governed, end-to-end task completion.

 When you combine Moveworks' world-class conversational AI and Enterprise Search capabilities with ServiceNow’s secure and powerful automations, work gets done easily, quickly, and effectively across your systems, apps, and entire organization.

FEATURES

Enterprise AI that searches, acts, and works everywhere

KEY BENEFITS

AI that understands your business — and your employees

Enterprise-wide actions

Enterprise-wide actions

Automate your most pressing business processes across IT, HR, Finance, Procurement, Facilities, Legal, Marketing, and beyond.

Quick time to value

Quick time to value

Built-in capabilities deliver value on day one—no advanced engineering required, with substantial ROI in just weeks.

Secure by design

Secure by design

Trusted by leading enterprises to protect data and meet the most rigorous compliance and privacy demands.

See our approach to secure AI
Say goodbye to busywork

Say goodbye to busywork

Ask once and watch requests turn into finished work across IT, HR, finance, procurement, facilities, sales, and end-to-end.

Al that solves real problems and facilitates real adoption

Al that solves real problems and facilitates real adoption

Deliver substantial value for every team with an easy-to-use experience and watch as adoption becomes a significant and measurable result, not just a target.

Transform with an AI-native, interconnected platform

Transform with an AI-native, interconnected platform

Power AI agents, data, and workflows with Moveworks and ServiceNow working better together on one enterprise-grade platform built for scale, trust, and efficiency. 

AI that gets work done for every enterprise team and objective

IT

  • Make knowledge easy to access
  • Automate the entire ticket lifecycle
  • Automate application provisioning
  • Enable an implementation-ready, highly secure AI architecture
  • Surface issues proactively with enterprise-wide orchestration

HR

  • Deliver personalized, vetted answers to policy questions in 100+ languages
  • Automate HR ops and case management
  • Automate application provisioning
  • Uplevel compliance, data integrity, and auditability
  • Evolve alongside organizational and workforce policy changes

Finance and Legal

  • Get answers to expense policy questions,
    tailored to role and location
  • Automate payroll operations
  • Complete and submit expense reports
  • Get vetted answers to legal/compliance
    policy questions
  • Generate, complete, and send NDAs

Procurement

  • Automate the entire PO/PR lifecycle, including approvals
  • Automate invoice and payment tracking
  • Get proactive requester and approver notifications
  • Perform complex request triaging by reasoning across PO terms,  receipts, and invoices

Facilities and Operations

  • Look up and book conference rooms
  • Automate global facilities access
  • Provide instant access to emergency procedures, safety protocols, and security contact information
  • Automatically route and prioritize facility issues from HVAC maintenance to equipment malfunctions

Sales and Marketing

  • Automatically maintain account hygiene
  • Automate and manage the quote process
  • Conduct in-depth account research
  • Generate on-brand marketing copy
  • Leverage GenAI that understands your organization to craft more resonant content
  • Optimize all marketing initiatives with data-driven AI insights
On DEMAND

Webinar: Explore 7 powerful AI use cases for ServiceNow customers

Watch this popular webinar and find out how easy it is to supercharge all your existing ServiceNow workflows with proactive and customizable AI agents that you can securely deploy across all your apps and systems.

Powered by reasoning. Purpose-built for enterprise-wide support.

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Moveworks Reasoning Engine

Rely on a sophisticated reasoning architecture that speaks enterprise fluently, understands intent, and dynamically executes actions within business systems, instantly and securely, adapting on the fly, and learning from every interaction.

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Al Agent Marketplace

Install ready-made AI agents that solve for common use cases and business initiatives or just easily pick from thousands of plugins that you can securely deploy in minutes with this one-stop-shop for modernizing your business — right out-of-the-box.

100+ Real World Use Cases of Agentic AI for the Enterprise

Discover 100+ enterprise AI agent use cases and learn how agentic AI delivers automation that’s dynamic, scalable, and built to last.

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AI that meets all your enterprise needs — all in one platform

OUT-OF-THE BOX INTEGRATIONS

Integrates with all your key applications and systems

Better connect your workforce, ServiceNow processes, apps, and data with seamless integrations for your key applications and enable every employee to instantly find governed answers and automate tasks — from everyday busywork to large-scale projects.


BUSINESS INITIATIVES

Curated sets of AI agents to power enterprise demands

From the most complex to the most common business use cases, AI Agent Marketplace provides curated sets of AI agents to supercharge every workflow. Agent Studio empowers developers to easily create and customize AI Agents to unblock or enhance your most specialized and unique workflows.

AI that enables everyone to focus more on big picture work

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Search across applications — no matter where it lives, or what format it takes

  • One search experience for curated knowledge and user generated content
  • Bring together information from within company walls and world knowledge
  • Two complementary search experiences (KB articles and user-generated content) in one intuitive interface
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Get AI-driven insights and generate end-user content

  • Context-aware search personalized to each user, synthesized across multiple sources
  • Boost trust with inline citations and AI summaries for skimmability
  • Find the right answer instantly and then take action — all in one intuitive interface
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Take action to securely execute your business strategies — enterprise-wide

  • Automate almost anything — from quick system updates to complex calculations
  • Power nearly any process in IT, HR, Finance, GTM, and more
  • Turbocharge workflows in ServiceNow and beyond using thousands of connectors and plugins for execution
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Build and deploy AI agents to solve for any use case and power business initiatives

  • Access hundreds of pre-built agents for popular apps with AI Agent Marketplace
  • Build, test, and manage your AI agents — all in one, connected low-code environment
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Accessible where employees work today, in 100+ languages

  • Launch a dedicated web app with all of Moveworks’ capabilities
  • Add Moveworks to your messaging apps, web browsers, intranets, and portals

Easy to setup and use. Built to scale.

Setup and admin

  • Fast setup with smart defaults
  • Easy mobile configuration 
  • Cross-channel analytics 

User experience

  • Robust app framework
  • Versatile widget framework
  • Bi-directional communication
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COMING SOON

Agentic AI for the next-gen employee experience

Conversation-first experience

Chat-based interface

Employees simply ask and the system responds with answers, completes tasks, or directs them to the right place.

Omni-present assistants


Invoke a context-aware assistant from any page or task.

Proactive Insights

A dynamic insights widget that highlights pending tasks, urgent updates, and activity.

Personalized productivity

Customizable canvas
Pin any widget from chat, arrange with drag-and-drop, and resize widgets to fit individual workflows


Role-based canvas
Users and AI Agents populate canvases for role-specific productivity


Specialized Assistants

Admins and users configure specialized assistants optimized for specific roles or tasks.

 

Omni-channel expansion

From the desk to the floor to the field
Voice, kiosk, SMS etc. chat integrations to seamlessly meet users wherever they are.

 

Advanced mobile capabilities
Companion iOS & Android mobile app experience for deskless workers.

 

Notifications that always reach you
Cross-channel notifications to create a more proactive and responsive experience — wherever you’re working.

Explore new ways to make AI work more for your organization

Guide

Ultimate Guide to Measuring Employee Experience and Productivity

Discover key metrics and AI strategies to improve employee experience, boost productivity, and drive engagement across your organization.
Read the guide
Guide

Secure Enterprise Search: An IT Guide to Data Protection

Learn how to deliver secure enterprise search that protects sensitive data and enforces permissions while meeting strict IT compliance requirements.
Read more
Webinar
On-demand

From Initiative to Implementation: AI Agents for Your Business Systems

Discover how to identify automation opportunities, accelerate AI agent deployment, and connect workflows across your business systems.
Watch now