Deployed globally across manufacturing, healthcare, financial services, and government entities with FedRAMP® authorization.
AI that delivers ROI, streamlines services, and provides support whenever needed
Stay focused on customers and accelerate services
Give frontline employees instant access to the answers and support they need — from device troubleshooting and policy questions to scheduling and operational guidance — so they can spend less time waiting and more time serving customers.
Uplevel and standardize critical workflow processes
Help every employee follow the right process, access the right information, and take the right action — whether they are onboarding at a new store, resolving a register issue, checking merchandising guidance, or submitting a facilities request.
Scale support across every store, shift, and season
Retail never operates on a single schedule. Moveworks provides 24/7 support for store associates, managers, warehouse teams, and corporate employees across time zones, peak seasons, and high-volume retail moments.
Agentic AI built to support mission-critical retail operations
Store policy and procedure lookups
Give associates and managers instant answers to questions about item returns, exchanges, discounts, and store processes.
Compliance at scale
Help store teams find and follow the same return policy, merchandising instructions, and safety protocols across different locations.
Inventory and order support
Surface information about product availability, order status, shipment updates, and fulfillment workflows from connected systems.
Opening and closing procedures
Guide store teams through daily open and close checklists, cash wrap steps, alarm procedures, and operational handoffs to keep each location running smoothly.
Shift coverage
Take immediate action for scheduling changes, and coverage gaps to ensure store continuity.
Point of sale issues
Resolve point-of-sales register downtime issues quickly.
One secure and personalized AI Assistant for all your teams — and for every employee
IT support
Software troubleshooting
Resolve common issues with POS systems, handheld devices,and store portals across every shift.
Software access and provisioning
Automatically grant associates, managers, warehouse teams, and corporate employees access to the right retail systems based on role, location, and permissions.
Group access management
Automate provisioning to store, region, department, and distribution lists so employees receive the right updates based on their role and location.
HR management
Benefits and pay inquiries
Help associates look up pay statements, understand benefits, submit PTO requests, and more across every store, shift, and region.
Talent acquisition
Analyze candidate resumes, set up interviews and send job offers, streamlining the entire process.
Faster onboarding
Automate new hire setup for associates from credentials and system access to required training, so employees are ready for their first shift sooner.
Facilities
Workspace management
Help employees book conference rooms, find available workspaces, and navigate multi-building campuses.
Safety and security
Provide instant access to emergency procedures, safety protocols, and security contact information.
Maintenance requests
Automatically route and prioritize facility issues from HVAC problems to equipment malfunctions.
Ensuring security for the world's most regulated data
One powerful agentic AI platform for end-to-end retail support across all your locations
AI Assistant
Understands context, reasons like a human, and works across your existing apps for fast, accurate, and context-aware search with end-to-end task automation.
Enterprise Search
Find the right answers and easily pinpoint exact resources – no matter where it lives or what format it takes – in a search-optimized surface built for information discovery and retrieval.
Agent Studio
Enables developers to easily build and deploy AI agents that plan, reason, and securely execute actions across systems to solve for almost any business need.
OUT-OF-THE BOX INTEGRATIONS
Integrates with all your key applications and systems
Moveworks integrates with enterprise tools like ServiceNow, Workday, SAP, Oracle, Microsoft 365, Google Workspace, Jira, and more — ensuring your entire retail workforce has one interconnected experience across the systems they already use.
