Data Sheet

Albemarle’s help desk uses Employee Experience Insights to 2x productivity

Albemarle is a global chemical company headquartered in Charlotte, North Carolina, with 6,000 employees worldwide. As the world’s largest lithium manufacturer, Albemarle is essential to the production of everything from rechargeable batteries for electric vehicles to grid-scale energy storage.

While current ITSM insights tools focus primarily on tickets and SLAs, Employee Experience Insights (EXI) focuses on the everyday experience. EXI offers Albemarle’s support leaders granular insights about each employee persona — allowing them to see and address inefficiencies across the company immediately.

In this data sheet, learn how Albemarle:

  • Used machine learning to uncover issues slowing employees down

  • Used Employee Experience Insights to get real-time visualizations allowing for quicker problem identification

  • Turned thousands of requests into a simple, actionable to-do list

  • Identified and prioritized creation of low-hanging fruit resources to fill knowledge base gaps

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