Learn how Jamf uses the Moveworks AI Assistant to provide nearly instant, frictionless support to employees.
Customer Story
It’s official: More than 70% of Jamf employees can’t resist AI-powered support
70 %
Of employees actively use Moveworks to get help at work
Company overview
Jamf is the leader in Apple enterprise management, securing and managing over 31 million Apple devices for more than 73,000 organizations worldwide. With the world’s largest community of Apple IT admins, Jamf extends the Apple experience that people love to businesses, schools, and governments.
Challenge
Scaling support seamlessly as the employee base grows globally.
Result
Over 70% of employees use AI to self-service their support needs — saving time for themselves and Jamf’s IT team.
The Problem: Improving the employee experience with AI
As Jamf explored AI solutions, it became clear that rigid chatbots and simple automation workflows would not deliver the kind of intuitive experience employees expected. Modern systems offered slick interfaces and limited AI capacities, yet these tools failed to take action and interacting with them was often frustrating.
Jamf realized that point solutions were falling short because they forced employees into specific channels rather than meeting them where they already worked. Employees didn’t want to pick up the phone or file a ticket — they wanted help in Slack or Teams, right when they needed it.
This raised a key question: How could Jamf use AI to operate more efficiently, meet employees in their existing workflows, and transform the support experience while reducing manual effort across the organization?
Moveworks provided the answer
The Solution: Caspernicus supercharges support directly in Slack
Jamf implemented the Moveworks agentic AI platform and deployed an AI Assistant known internally as Caspernicus.
The Moveworks AI Assistant uses agentic reasoning to understand employee requests, connect across critical systems, and provide instant, relevant answers. Instead of searching through FAQs or filing multiple tickets, employees could get help directly in Slack — with Caspernicus resolving most requests on the spot.
The Assistant can interpret complex, conversational queries and respond with contextual, actionable guidance. Through deep integrations with systems like ServiceNow, Active Directory, and Okta, it uses AI agents to automate routine workflows such as password resets, software access, and distribution list updates.
By improving the employee experience with an enterprise-wide, agentic Assistant, Jamf increased adoption, streamlined support, and helped people get the assistance they needed without leaving their workflow.
