Of Medallia’s employees get help with Moveworks
(And counting) of IT issues resolved autonomously at Broadcom
Employee satisfaction with the Moveworks bot at Procore
Our platform gives your team a single place to go for support, while helping leaders transform the employee experience. Powered by our Intelligence Engine, Moveworks lets you automate everyday issues, find resources in any knowledge base, and drive change across every department.
Moveworks is more than an AI chatbot that helps employees. Our platform includes unique interfaces for help desk agents, knowledge writers, admins, developers, and senior leaders — so everyone can play their part in building your perfect workplace.
Employees get the help they need, simply by having a conversation. Moveworks chatbots are available wherever employees look for support, from web portals to email systems to collaboration tools like Slack and Microsoft Teams. Plus, resolvers get their own dedicated ticket bot that updates work notes, provides recommendations, and automatically triages their tickets.
Admins get total authority over their Moveworks deployment, enabling them to control user access, permissions, and more. They can also dive deep into the details, such as monitoring the latest forms and articles ingested by our Enterprise Cache™.
Leaders get unprecedented visibility over the health of their entire support process. Moveworks analyzes thousands of requests from employees to present a simple, actionable to-do list, so leaders can identify critical issues, prioritize their projects, and invest in the right technologies.
Developers and creators can build any use case imaginable on top of Moveworks, such as sending messages to specific employees based on system events, or creating better knowledge articles based on real-time recommendations. Every use case is backed by the full power of the platform, meaning you don't need to be an AI expert.
Moveworks experiences are multilingual capabilities that stretch across every department and user interface. Whether it’s searching company knowledge, editing email groups, or sending approval requests our platform makes it effortless to deliver world-class support.
Facilitate any action in a backend system with natural language — like adding someone to a security group or updating a timesheet. Control which employees have access.
Search across your entire company’s resources for personalized answers — like knowledge articles, forms, fields from systems of record, and more. Turn usage data into better resources.
Route complex issues that can’t be autonomously resolved to the correct assignment group or live agent. Streamline approvals with in-chat notifications and custom approval chains.
Send targeted communications to any subset of employees, get actionable insights to improve your support environment, and constantly get more value from Moveworks.
Our connectors are deep integrations across ITSM, IDAM, HRIS, ERP, and facilities systems of record — in addition to collaboration platforms, knowledge bases, email groups, workflow automation tools, and RPA systems.
Our APIs enable read-write access between any system and Moveworks to prevent problems in advance, like notifying employees of upcoming system maintenance before it’s too late.
“We’ve seen how fast the Moveworks platform evolves firsthand. I don’t have to teach the Moveworks bot anything, I don’t have to do any scripting, and I don’t need a team of people to create dialogue flows. It’s true plug-and-play machine learning.”