Trusted by CIOs and employee experience leaders everywhere


Access employee usage and permissions

Understand every facet of your users’ experience, ensuring that your bot provides your workforce with accurate, personalized support in seconds.

Identify limitations in your knowledge base

Fill in resource gaps, retire stale articles, or adjust information access as your support environment evolves.

Derive actionable insights about resource performance

Maximize your impact with insightful suggestions on how to make your forms chat-friendly. Get the most out of every form, transforming tech debt into employee satisfaction.


Control center is a feature-filled admin console that gives you insight into every aspect of Moveworks.

Users Module

Knowledge Module

Forms Module

Users Module

Track metrics on which users are imported, have access to the bot, summary statistics, when the last refresh of the system was, and when the next refresh will be.

Knowledge Module

Understand the total number of knowledge articles imported, which documents are enabled, and search & filter for any article within the Moveworks system.

Forms Module

Reveal when forms were last imported to Moveworks and search & filter for any form within the Moveworks system.

Success hinges on our ability to constantly improve our service delivery. My team meets regularly to analyze the data, to see what’s working and what’s not. The more Herbie can do, the more time our support agents have to work on less mundane and more vital tasks.

Lisa Boldi

Director of User Enablement


We analyzed support issues from over 100 companies to help you benchmark your help desk’s performance.

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Case study

See how Broadcom’s has automatically resolved 75k total IT issues and counting, all of which were previously handled by an outsourced helpdesk

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From “resolution rate” to “issue prevention,” these are the most important metrics to measure the ROI of your virtual agent.

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Excited to try Control Center?

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