The growth of enterprise data has fundamentally changed how organizations must approach search. Data is expanding at an exponential rate—across more systems, formats, and workflows than ever before. Traditional keyword-based methods simply can’t keep up.
The result? Employees now spend up to 40% of their time searching for information. This challenge, often described as “knowledge silos,” directly reduces productivity when employees can’t get the answers they need.
Cognitive search: A new generation of enterprise search
Cognitive enterprise search is reshaping how organizations find and use knowledge. Cognitive search uses AI to:
- Ingest and organize information from multiple, disconnected systems
- Understand the context and meaning of content—not just the words
- Deliver precise, highly relevant answers in real time
They improve productivity and make it possible for companies to leverage the full potential of their growing, complex data, while employees gain greater, more relevant information visibility and higher productivity too.
Recognition in the Forrester Wave™
Moveworks was invited to participate in the Forrester Wave™ for Cognitive Search report for the first time in 2025.
The Forrester Wave evaluates cognitive search solutions, which Forrester defines in its report, The Cognitive Search Platforms Landscape, Q2 2025 as “knowledge and information retrieval platforms that enable the entire search lifecycle: data ingestion and indexing, querying and search, and insights delivery."
In our first participation in a Wave on this topic, Moveworks was recognized as a Strong Performer.
We view this recognition as a validation of our platform’s powerful search capabilities, the measurable outcomes we deliver for customers, and versatility of our AI agents that can also take action to solve a wide range of business challenges.
The power of cognitive search
Cognitive search brings AI and ML together to move beyond simple keyword matching.
It uses natural language processing (NLP), ML algorithms, and knowledge graphs to understand a user's intent, providing personalized, contextual, and relevant results aligned with their goals.
Key features of this approach include:
- Semantic understanding and NLP
- Personalization and User Behavior Analysis
- Machine Learning and Real-time Optimization
By improving relevance and the search experience, cognitive search leads to better relevance, personalized experiences, improved discovery, and a more productive user search experience.
What we believe sets us apart
At Moveworks, we believe the Forrester recognition reflects the way we’ve reimagined enterprise search—not just as a way to retrieve documents, but as a way to reason across the enterprise.
Moveworks brings an advanced approach to enterprise search, enhancing Retrieval-Augmented Generation (RAG) with reasoning.
Moveworks' powerful Reasoning Engine understands employee goals, develops plans, and searches across various business systems to deliver personalized, instantly summarized, and cited answers.
Moveworks Enterprise Search uses agentic AI to deliver trustworthy and accurate answers that employees are actually looking for. The combination of reasoning, scale, and simplicity is what sets Moveworks apart.
- The front door to work
Moveworks provides a single point of conversational interaction, the front door to enterprise knowledge and workflows. Employees don’t need to know which system holds the answer; they just ask, and Moveworks delivers.
- Trustworthy, personalized answers
Our Reasoning Engine grounds every response in verified sources, enforces permissions in real time, and adapts results to each employee’s context—so answers are accurate, cited, and secure.
- Depth and breadth of data integration
With 100+ connectors, Moveworks unifies information across the enterprise. Plus, it uses a combination of indexed data with live API search for both scale and freshness.
- Conversational & action-oriented
Search doesn’t stop at answers. Employees can refine questions naturally in multi-turn conversations and even take action—like creating tickets or updating records—directly in the flow of work. It’s one unified assistant that works across all your teams and use cases.
Real customer outcomes
Moveworks is proven at some of the world’s largest enterprises—trusted by companies like AzkoNobel, Leidos, and Hearst. Today, the platform supports over 5 million employees across 350+ businesses.
At international manufacturing company AzkoNobel, they describe Moveworks strengths this way:
“Our greatest challenge was improving enterprise search—finding the right, high-priority information across the company. This drove us to seek a true, enterprise-wide AI Assistant, not just one for IT or HR. For example, we needed our field sales team to get customer-specific details simply by talking to the Assistant.
Moveworks stood out due to its scalability, ease of integration with different systems, and its ability to trigger actions and responses from simple conversations while keeping data safe. ” Malabika Mukherjee, Domain Lead AI & Automation, AkzoNobel
For Fortune 500 technology company Leidos, employees no longer need to know where information lives; they can simply ask the Assistant, which pulls information directly from integrated systems like SharePoint and ServiceNow. This has contributed to a significant improvement in ticket deflection rates.
“The primary goal was to simplify work for our employees. Now, they can easily ask questions and quickly get information that already exists on our intranet, instead of navigating multiple applications or trying to remember where to look. AI has helped us most by simply improving our employees' productivity.” Joe Cannon, Director of Intelligent Automation, Leidos
For media giant Hearst, Moveworks surfaces almost 4,000 knowledge base articles a month, answering employee questions instantly. This autonomous resolution of 57% of support issues has been critical for the company.
Looking ahead to the next wave of innovation
Being recognized by Forrester as a Strong Performer is validation for us of the impact Moveworks is already having across the enterprise.
Not only is Moveworks just getting started with search, but it's only a component of what enterprises require — as the digital workplace evolves, we remain focused on making enterprise search more conversational, more accurate, actionable, and more trustworthy than ever before.
Our goal is to give users the flexibility to get what they need, whether that’s a conversational, synthesized answer in the Assistant or a precise, search-engine style experience. By offering both, we enable the experience adapts to the task at hand — delivering speed, accuracy, and usability in every context.
At Moveworks, we’re proving what’s possible when search becomes the front door to the enterprise—and we’re just getting started.
Discover the power of Moveworks Enterprise Search.
Table of contents
