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7 Must-Haves for Your Service Desk’s Virtual Agent


Service desks are now using AI-powered virtual agents to deliver white-glove IT support, at unprecedented speed and scale.

To help you evaluate which service desk virtual agent is right for your team, we created this guide that outlines the top 7 criteria to consider.

Learn why your virtual agent should:

  • Understand the unique language of IT support with advanced conversational AI
  • Resolve IT issues autonomously, without scripting or training from your team
  • Intercept requests across all channels, including email, chat, and portal

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