If joining from EMEA please use the RSVP form to select our 9:00 AM BST session.
Databricks, the data intelligence platform, successfully boosted their ticket deflection rate, enabling them to process a rapidly growing volume of requests without proportional growth in support staff.
Curious how they did it? Join us on Wednesday, May 14th where we’re giving the public access to this exclusive keynote hosted during Moveworks.global. In this session, Databricks CIO, Naveen Zutshi shares how he’s reaping tangible returns on AI investments across the company.
In this session you’ll learn about:
- The magic of Databricks' "Extreme Automation" approach and their AI ticket deflection strategy — which achieved a 73% ticket deflection rate and delivered impressive cost savings
- The role of AI agents in cutting down routine support and back-office chores
- Real talk on the ups and downs of AI deployment, from transitioning to probabilistic models to fine-tuning AI workflows
Don’t miss the opportunity to gain market leader insight to help drive innovation and growth in your own operations - register today.
Speakers:
Naveen Zutshi
CIO, Databricks
