Motorola Solutions spent years building custom IT automation through an internal solution—then made a strategic shift to scale those capabilities faster using an enterprise AI platform.
In this customer spotlight session, Joe Birney, Director of IT Product Enablement at Motorola Solutions, joins Sarah Chudawala, Senior Customer Success Manager at Moveworks to share how Motorola Solutions launched their Moveworks AI assistant, “ECHO”, rebuilt 200+ automations using Agent Studio, and migrated more than 300 business-sourced automations under a tight timeline.
Join us to hear how Joe and his team evaluated build vs. buy decisions, what it took to drive adoption at scale, and how they are measuring success as ECHO expands across IT, HR, and procurement.
What you'll learn:
- When custom development stops scaling—and enterprise AI makes sense
- How Motorola rebuilt and migrated 300+ automations onto an enterprise platform
- What drives real adoption: CX ownership, answer quality, and change management
- How ECHO is expanding beyond IT to support the broader business
Speakers
Sarah Chudawala
Senior Customer Success Manager, Moveworks
Joe Birney
Director IT Product Enablement, Motorola Solutions
